I can't get the sound on when i play. any advice?  NYPartyCrasher

Yeah tell people what OS, browser and device (PC, MAC, phone, etc) you're using and what type of ISP you have (although the ISP is probably not relevant here)

See if anything in my blog helps several tips are good for routine maintenance even if they don't fix the sound, which may be a temporary glitch at this end. Your speakers are turned on, plugged in, and they work with other programs right?  (Don't be offended here I'm just parroting what any help file will have you check out to begin with)

If the problem persists after you've tried a few remedies contact the staff directly via Help & Support

http://blog.chess.com/NimzoRoy/diagnosing-and-fixing-internet-problems