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And this is why I bought a DGT.
They told me they would contact the authorities when I asked if I could go by their office to get the switch repaired since we are local to avoid having to wait for the clock to be returned.
Are you saying they threatened to call the police on you (for trespassing, presumably)?? Or were they going to call your mother and tell on you?!
Well. I've had my Chronos GX clock for a month and with light use -- mostly timing chess exercises -- I found it dead this morning. I replaced the batteries and it worked a few times but then stopped working entirely.This strikes me as a dry solder joint causing intermittent failures before failing completely. Two other chess.com members, Markle and whitegs, reported similar failures of their Chronos clocks.Perhaps there's a problem with the last runs of Chronos. Something is wrong with that business.So I'll see what the USCF Store, which sold it, will do for me. They probably don't have any more Chronos clocks. At this point I'm leery of getting a replacement anyway. Maybe I will switch to a Zmart or something else.Too bad. I did like the Chronos. In the meantime I've still got my old analog BHB.
Even the vaunted Chronos can have its "fails" but it sure sucks to pay Chronos prices and get a lemon! It DOES happen, and not just recently. The design is sound, though. I'd try to get a replacement, at least once. In the meantime, you still have your BHB.
Crappov: I bought a Zmart which is cheaper, bulkier and uglier (to my eye) but much easier to program and holds up fine so far. I bought the Chronos because of its features and its reputation for long-term reliability. It was quite a disappointment that it died in a couple of weeks before I even played a single chess game with it.I'd be curious to know what's going on behind the scenes at Chronos but don't expect to find out. There's probably an interesting story.My best to chessmn17 and Zmart. The Chronos company deserves to lose its market.
For those willing to play Chronos roulette, here's one currently for sale at The Chess Store for $149 w/ free shipping in honor of Father's Day.
I'd be curious to know what's going on behind the scenes at Chronos but don't expect to find out. There's probably an interesting story.
I'm just speculating but the impression I got was that Sam Kantimathi (the owner) just doesn't care all that much about chess clocks. Chronos seems mostly an afterthought to his real interest, namely servicing scrabble players w/ scrabble timers and various other accessories. Offering some of his older scrabble timer models to chess players under the chronos brand at best always seems to have been a neglected side venture for them.
I'll pass. I've grown fond of the DGT North American.
In all fairness, when Sam couldn't fix my clock the fourth time I sent it in, he gave me a full refund.
Did Sam just refund you for the clock or clock + repair fee + the 4 roundtrip shipping fees? I could be wrong, but you seem to be be the exception to the rule.
Never paid a repair fee as it was under warranty. Just reimbursed me for the clock.
4 roundtrip shipping fees + stress of having to deal with a faulty clock and still not have a functional clock at the end couldn't have been a pleasant experience. Did you end up buying another Chronos clock?
No. I got a ZMF.
Good for you.
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