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I had a good experience when I contacted them. It was several years ago.When I have needed help with ChessBase products, the first thing I do is look for answers in the series of articles by Steve Lopez. However, those explain how to use certain features, not what to do when there are technical glitches in the performance of the software.
I recently had the need of the same i.e. Chessbase 10 SP6.
Chessbase Support pointed me to
Posted with Chessbase Support permission.
I can confirm that the link is correct, it downloads the SP6 update, dated December 19, 2011 (in "Help" - "About..." in Chessbase 10). To my knowledge, this is the latest update. (See also this link: http://www.chesspub.com/cgi-bin/chess/YaBB.pl?num=1262419088/30#42)
I noted today that (un-activated) Chessbase 10 is 'timing out' after about 90 seconds, with the message "The serial number is not valid". After clicking "OK" to close the info window, the entire program shuts down after about a minute. This does not occur if the program has been activated.
i suck soooooo bad
by KirbyCake a few minutes ago
Would you expect a mathematician to make a better chess player than an artist?
by leiph18 3 minutes ago
I need suggestions to suprise my opponent today.
by Chicken_Monster 4 minutes ago
1/30/2015 - White Draws
by avesense 6 minutes ago
Instructive Game with Annotations
by nobodicos 8 minutes ago
i bet people with membership have lower ratings than people who don't
by GeoffreyBurrows 14 minutes ago
Free Coaching for limited time!
by LazyChessPlayer3201 16 minutes ago
Does anyone want to be a Great Chess Player?
by Chicken_Monster 24 minutes ago
Millionaire Chess 2!!
by ashikuzzaman 28 minutes ago
Tal 1961-62 Set
by JackieMatra 31 minutes ago
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