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I understand completely......
if they hadn't messed the layout up, there wouldn't be a problem.
i already knew i wasn't the only one with the problem, erik even gave me a pat on the back for spotting it
They got a lot of overlapping problems from all of us. The things I asked to be fixed, still hasnt been done yet, and I was here the moment it changed. I started making my list within a few minutes after the change as well....
Yes, It's still not user friendly yet. Maybe one day.. It's causing everyone some headaches...... It just gonna take time is what Erik said....
then perhaps he should change it back until he comes up with something that does work.
i haven't used the site much since the changes, so i haven't really noticed other functional changes, only layout problems.
but when you ask a question in a forum topic that was setup to help people with such problems, you expect at least to get some sort of response within a week. and when you do, you expect that the staff member has actually read what the problem is (ie, NOT JUST THE LAST COMMENT, DeepGreene).
Like i said a few days ago, it looks like staff have abandoned this topic
Well... maybe Staff want to post but cannot ?
Deep Green was just talking to you just 2 hours ago and kohai will be in soon, she has other things to do as well as this, so I cant say they've abandoned it all. I see them here. What would you have them say other than what they have said? They are working on the whole system as fast a humanly possible. When they stop to read and answer us, the system isn't being fixed. They cant do both at the same time very well. What do you expect of them. It wont be changed back. That I have been told by Erik himself.... You still at the 3 choices.
try again reading what deepgreene said...
@knightspawn5. If the chess.com staff is working so hard and still can't get the job done, we might draw one of two possible conclusions: 1) Chess.com is understaffed; or 2) Those who manage chess.com bit off more than they could chew when they took their flying leap over the cliff with this new interface, which obviously was considerably less than well thought out (if you don't mind the mixed metaphor).
Seriously it is okay to post troubles here but for definite answer to a difficulty must submit help/support ticket direct.
Manage your Chess.com account here. If you have any questions, please contact support!
@knightpawn5. If the chess.com staff is working so hard and still can't get the job done, one might conclude one of two possibilities: 1) Chess.com is understaffed; or 2) Those who manage chess.com bit off more than they could chew when they took their flying leap over the cliff with this new interface, which obviously was considerably less than well thought out (if you don't mind the mixed metaphor).
Or it could be a little of both which I think it is. Will that get them to hire more people to come in and work on the new interface? Will that change the fact that we have a new layout. No, to both. Now, what can you, or, I do to remedy that. Still comes down to 3 choices. Which includes me. I can complain more, I already see that's not going to work. I wait and let them do their work. Or I can leave. There are no other choices as far as I can see. All the complaints they have. What is there left for any of us to do? That choice is yours. I myself am waiting. For now..... Tomorrow is another day.
it's all so frustrating.
another thing i realised a few days ago when discussing the questionable behaviour of a particular member, i can't even find the rules any more!
I wasn't suggesting earlier that they bring back the old format for good, i was merely suggesting they bring it back until such time that they get a workable solution. this really can't go on for much longer. the layout is so bad that everything is difficult to find. at least the old format worked.
as for the ticket, this topic is entitled "Can't Find Something in the New Design? Ask Here!", that just what i'm doing.
knightspawn5. I think you are right--some of both. However, chess.com might not need more staff if the staff members who are responsible for the precipitous implementation of this half-baked mess had used more prudence and less impulsiveness with respect to it and had had more care and respect for their customers. Also, you only state the obvious when you observe that no one of us can get more staff for chess.com to clean up this morass of confusion they have created or that no one of us can do it ourselves. I'm certainly not under the impression that we can do that. But that doesn't mean we have to like the chaos into which they have thrown us or can't say what we think about it.
knightspawn5. I think you are right--some of both. However, chess.com might not need more staff if the staff members who are responsible for the precipitous implementation of this half-baked mess had used more prudence and less impulsiveness with respect to it and had had more care and respect for their customers. Also, you only state the obvious when you observe that no one of us can get more staff for chess.com to clean up this morass of confusion they have created or that no one of us can clean it up ourselves. I'm certainly not under the impression that we can do that. But that doesn't mean we have to like the chaos into which they have thrown us or can't say what we think about it. Finally, I'm not complaining. I'm just expressing my opinion.
Yes, I agree, it is frustrating. But not a whole lot that any of us can do about it other than whats been and being done. I don't like the slow process either. But I do know that anyime a site starts Beta, it's gonna have some bugs and problems. Unlike other beta sites here we do have people taking to us. Others we dont. Or, at least I havent found them on either Windows 7 or 8 yet. Or other beta sites. Thinking all this will be fixed in a month is just not gonna make it so. Thinking they are going to hire an army of workers to come in and do it just dont make it so...
Yes . The old format worked and worked well. I miss it. It was user friendy. I saw all my friends online at the same time. I saw all my team mates nline when I was in my team pages. No one else saw my friends on my homepage. I had a way to get my current games in one click. My list goes on. That has all gone. It's just gonna take them time to get this to where it's user friendly. Thats just te way it is. I have accepted that as I can do nothing else. I just waiting for it to change. Not much else I can do...
Okay, I will tell all the staff to go stand in the corner for not making it perfect to what we think it should have looked and worked like. You must think I like it then. I was one of the first to message Erik and give him a tongue lashing about this. Still am. But the simple fact is, things change, customer or not. Or do you run into every store because they changed thing and complain about it. I don't think so. We were all told this was gonna change, the asked us to go check it out and let them know what we thought. Most did. At Least I know I did. I didn't like it at all and still don't cause it not like the old format which I told the was more user friendly than this monstrosity.
Guess what, I was told that this was the change and they need to work on it and were not going back to the old. They ask for the time to make the changes. They even said they knew it wasn't perfect. I agreed , it not. But it has changed. Were stuck with it and if we all cant like the product as customers, we are free to find another that suits us better. It's that simple, we still have the 3 choices. They told us it was coming, they gave us a look if we wanted it, and then they changed it. What more could they have done? There nothing perfect in this world. Lord know's this isn't. But it is what we got. it needs changes. It's not gonna happen in a few weeks. But they are working on it.
You obviously missed the point. However, you really should learn not to put words into other people's mouths. I said nothing about perfection, for example. Further, you should try to understand that giving one's opinion about something is not tantamount to complaining. They are not synonymous. Also, regardless of what your opinion is, we all have just as much right to express ours as you do yours without your getting overly excited about it. I gave no indication that I childishly expect the chess.com staff to immediately jump right up and act upon my opinions or implement my wishes. Finally, I think, benighted as you may think we are, we all can figure out what our choices are without benefit of being enlightened by your revelation of them. There's nothing complicated about them or your three-point analysis. You would do yourself a favor, I think, if you would learn to read more carefully and thoughtfully.
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