Upgrade to Chess.com Premium!

mobile chess issue

Jump to forum:
 
3rd April 2009, 04:39am
#1
by b04155
New York City United States
Member Since: Jul 2007
Member Points: 59

Hi everyone,

Short and sweet: I updated the OS on my blackberry curve and now I cannot connect to play chess.  I've removed, re-installed and check for updates but nothing is working.  I upgraded my account specifically to have more moves available since a lot of my chess now is played on the go.  Needless to say I'm pretty disappointed at the moment.

Any help would be greatly appreciated.  Thanks.

3rd April 2009, 04:55am
#2
by CyberSensei
Oklahoma United States
Member Since: Nov 2007
Member Points: 773

B04155, what is your Blackberry Curve OS version now and what were you upgrading from, if you know? Are you able to connect to the internet and/or receive emails since the upgrade? What error are you receiving when you try to connect using the Mobile Chess?

3rd April 2009, 06:51am
#3
by b04155
New York City United States
Member Since: Jul 2007
Member Points: 59

The OS is v.4.5.0.81, I don't recall the previous OS offhand.  Even so, I had spotty success with the chess app to begin with, now absoulutely nothing.  Everything with the phone works flawlessly except for mobile chess.  I get a dialog box asking permission to connect (I say yes), then it just hangs on a blank screen.

3rd April 2009, 12:19pm
#4
by Flanne
Roskilde Denmark
Member Since: Mar 2008
Member Points: 102

Have a look at this thread. There is some APN setting that seems to solve the issue you describe for a lot of Blackberry users.

http://www.chess.com/forum/view/help-support/mobile-chess-on-bb-curve

4th April 2009, 08:17am
#5
by b04155
New York City United States
Member Since: Jul 2007
Member Points: 59

Thanks Flanne, that did it.  Funnily enough I had already set the APN in the past and didn't think to look at it as a problem since everything else was working.  I guess upgrading the OS reset the APN as it was blank when I checked it just now.

 

Add your comment:

Join Chess.com for free to add your comment! Already a member? Then login now to comment.