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New Site Design Feedback


  • 2 years ago · Quote · #181

    Paddestoel

    THCCKINGJON wrote:

    I closed my facebook acct. over a yr ago from all the tracking bots and what not causing my dial up

    connect to suffer.And take forever to completely Load.. Now with this new site format  Seems the facebook beast shall not

    cease. It would have been good to have a open discussion with the intent to improve

    The functionality and set a more user friendly site into being.. What else has The

    Prevailing principals in store for US Crazy Chess loving Folks.. ...?

    Hi THC.  I recommend using software such as Adblock Plus and Ghostery to block those trackers and speed up your internet experience.

  • 2 years ago · Quote · #182

    chessplayer1101

    "If it were not so slow, I guess I could get used to all the other things I don't like."

    That should should be part of their customer testimonies. lol

     

  • 2 years ago · Quote · #183

    chessplayer1101

  • 2 years ago · Quote · #184

    pam234

    I thought the new system was going to be faster, mine is twice as slow. Some progress !

  • 2 years ago · Quote · #185

    Balachandar

    Mine is slower as well.

  • 2 years ago · Quote · #186

    jwh315

    chessplayer1101 wrote:

    "I think the people who don't like it are a small and very vocal minority.  I am not sure 75% is accurate.  It may seem that way because of all the negativity on the forums, but I wouldn't be suprised if there were only 1000 or so unique members complaining on the forums over the last couple days.  Out of 5 million members, that's not too bad."

    You really think 5 million inactive members not saying anything is indicative of "the majority likes it?"

    There is a well known principle that happy customers tell few and unhappy customers tell everyone.  There is very little motivation for a happy chess.com user to take up the cause for the new layout, when a. it's not changing and b. these threads are filled with hostility.  So i think using forum polls to gauge that 75% of chess.com user are unhappy is inaccurate. 

  • 2 years ago · Quote · #187

    Balachandar

    Just noticed this, when you go to my online chess, there is an option to view the games list as a table or as grid. it is in the middle right cornor before the Home - Start New Game - Open Seeks... tab. One good change, choose what you like.

  • 2 years ago · Quote · #188

    cemc74

    Biggest problem for me is the new crappy mobile view with iPhone Safari, totally useless.

  • 2 years ago · Quote · #189

    Balachandar

    jwh315 wrote:
    chessplayer1101 wrote:

    "I think the people who don't like it are a small and very vocal minority.  I am not sure 75% is accurate.  It may seem that way because of all the negativity on the forums, but I wouldn't be suprised if there were only 1000 or so unique members complaining on the forums over the last couple days.  Out of 5 million members, that's not too bad."

    You really think 5 million inactive members not saying anything is indicative of "the majority likes it?"

    There is a well known principle that happy customers tell few and unhappy customers tell everyone.  There is very little motivation for a happy chess.com user to take up the cause for the new layout, when a. it's not changing and b. these threads are filled with hostility.  So i think using forum polls to gauge that 75% of chess.com user are unhappy is inaccurate. 

    Out of 5 million, a maximum of 20000 would have logged in since yesterday. I can bet my head on that. And not everyone on this site knows how to use a forum etc. Even if you see generally, there are only about 5000 - 10000 members who even write a comment in a forum thread or start a forum.

  • 2 years ago · Quote · #190

    JustinJ_FairfieldU

    rigamagician wrote:
    JustinJ_FairfieldU wrote:

    Hi, I am having trouble using the analysis board.  For some reason the window does not have a scroll bar and even when I maximize the window it still isn't big enough to reach the buttons that let you undo moves. I tried both iexplorer 9 64 bit and firefox Namoroka 64 bit but i had the same problem. Anybody have a suggestion on how to fix?

    A workaround would be to copy the URL from the Address bar, and then open it a new tab in the main browser window.  Also, in Account - Online Chess Settings, try setting the board size to Tiny, and also in your browser, zoom out a few times.  The move text becomes so small you won't be able to read it anymore, but at least you'll be able to see the buttons.

    Thanks!

  • 2 years ago · Quote · #191

    jwh315

    Balachandar wrote:
     

    Out of 5 million, a maximum of 20000 would have logged in since yesterday. I can bet my head on that. And not everyone on this site knows how to use a forum etc. Even if you see generally, there are only about 5000 - 10000 members who even write a comment in a forum thread or start a forum.

    Can you cite where these statistics came from?  

  • 2 years ago · Quote · #192

    kabawka

    JustinJ_FairfieldU wrote:
    rigamagician wrote:
    JustinJ_FairfieldU wrote:

    Hi, I am having trouble using the analysis board.  For some reason the window does not have a scroll bar and even when I maximize the window it still isn't big enough to reach the buttons that let you undo moves. I tried both iexplorer 9 64 bit and firefox Namoroka 64 bit but i had the same problem. Anybody have a suggestion on how to fix?

    A workaround would be to copy the URL from the Address bar, and then open it a new tab in the main browser window.  Also, in Account - Online Chess Settings, try setting the board size to Tiny, and also in your browser, zoom out a few times.  The move text becomes so small you won't be able to read it anymore, but at least you'll be able to see the buttons.

    Thanks!

    So, is this an upgrade or a downgrade... look like a downgrade to me!

  • 2 years ago · Quote · #193

    Balachandar

    jwh315 wrote:
    Balachandar wrote:
     

    Out of 5 million, a maximum of 20000 would have logged in since yesterday. I can bet my head on that. And not everyone on this site knows how to use a forum etc. Even if you see generally, there are only about 5000 - 10000 members who even write a comment in a forum thread or start a forum.

    Can you cite where these statistics came from?  

    Well, that too isn't possible with this new design.

    In the old design, when you go to chess.com/members, you had an option to view members by 'most recently online' and you can see that as you scroll across the pages you will see the members who logged in most recently the first. Each page had 10 entries and you could view 100 pages. If you go to the 100th page, you could see that the last login time of the 10th player in the 100th page would be always more than 1 hour ago. meaning that around 1000 login in an hour.

     

    And regarding forums, its a generalistic opinion with the experience of more than 2 years in chess.com's forums.

  • 2 years ago · Quote · #194

    chessplayer11

    jwh315 wrote:
    chessplayer1101 wrote:

    "I think the people who don't like it are a small and very vocal minority.  I am not sure 75% is accurate.  It may seem that way because of all the negativity on the forums, but I wouldn't be suprised if there were only 1000 or so unique members complaining on the forums over the last couple days.  Out of 5 million members, that's not too bad."

    You really think 5 million inactive members not saying anything is indicative of "the majority likes it?"

    There is a well known principle that happy customers tell few and unhappy customers tell everyone.  There is very little motivation for a happy chess.com user to take up the cause for the new layout, when a. it's not changing and b. these threads are filled with hostility.  So i think using forum polls to gauge that 75% of chess.com user are unhappy is inaccurate. 

    I never said 75% of users are unhappy. And while what you say is generally true, it doesn't apply to people complaining that as a fact, the site doesn't work for them anymore. Don't fixate on the layout issue. That's just one of the complaints. A vast majority who have begun trying to use the site are finding it is simply broken when before it wasn't.

    If you believe that most of the people are happy, then it would be unlikely that so many paying members would be cancelling their membership.

  • 2 years ago · Quote · #195

    kabawka

    chessplayer11 wrote:
    jwh315 wrote:
    chessplayer1101 wrote:

    "I think the people who don't like it are a small and very vocal minority.  I am not sure 75% is accurate.  It may seem that way because of all the negativity on the forums, but I wouldn't be suprised if there were only 1000 or so unique members complaining on the forums over the last couple days.  Out of 5 million members, that's not too bad."

    You really think 5 million inactive members not saying anything is indicative of "the majority likes it?"

    There is a well known principle that happy customers tell few and unhappy customers tell everyone.  There is very little motivation for a happy chess.com user to take up the cause for the new layout, when a. it's not changing and b. these threads are filled with hostility.  So i think using forum polls to gauge that 75% of chess.com user are unhappy is inaccurate. 

    I never said 75% of users are unhappy. And while what you say is generally true, it doesn't apply to people complaining that as a fact, the site doesn't work for them anymore. Don't fixate on the layout issue. That's just one of the complaints. A vast majority who have begun trying to use the site are finding it is simply broken when before it wasn't.

    If you believe that most of the people are happy, then it would be unlikely that so many paying members would be cancelling their membership.

    I'm one of them who cancelled my premium membership an hour ago

  • 2 years ago · Quote · #196

    arkyarky9

    Cancelling your membership after 1 day of the new design is a huge overreaction. 

    The owners of the site are listening to feedback and attempting to address valid concerns. 

  • 2 years ago · Quote · #197

    jwh315

    chessplayer11 wrote:
    jwh315 wrote:
    chessplayer1101 wrote:

    "I think the people who don't like it are a small and very vocal minority.  I am not sure 75% is accurate.  It may seem that way because of all the negativity on the forums, but I wouldn't be suprised if there were only 1000 or so unique members complaining on the forums over the last couple days.  Out of 5 million members, that's not too bad."

    You really think 5 million inactive members not saying anything is indicative of "the majority likes it?"

    There is a well known principle that happy customers tell few and unhappy customers tell everyone.  There is very little motivation for a happy chess.com user to take up the cause for the new layout, when a. it's not changing and b. these threads are filled with hostility.  So i think using forum polls to gauge that 75% of chess.com user are unhappy is inaccurate. 

    I never said 75% of users are unhappy. And while what you say is generally true, it doesn't apply to people complaining that as a fact, the site doesn't work for them anymore. Don't fixate on the layout issue. That's just one of the complaints. A vast majority who have begun trying to use the site are finding it is simply broken when before it wasn't.

    If you believe that most of the people are happy, then it would be unlikely that so many paying members would be cancelling their membership.

    The 75% number came from another conversation that you quoted.  I am not fixated on the new layout.  I am fixated on the people ready to jump ship after less then 48 hours when Erik and chess.com have demonstrated that they are working around the clock to fix all of the issues.  Chess.com did it's due diligence in beta, but bugs will persist no matter what.  I have been testing this new layout for over a month and have had zero issues with it.  My Iphone, Ipad and android tablet all run the app perfectly.  The website works fine with google chrome (the preffered browser of chess.com).  I do understand that I do not use every feature of chess.com and there are bugs in other areas that I do not reguraly use, but you have to give chess.com a hand for promptly fixing most of these bugs in less then 24 hours.

  • 2 years ago · Quote · #198

    lph

    Balachandar wrote:

    How to look at the number of team matches and vote chess games in progress for a group?

     

    Edit: And where are the links for Team Match and Vote Chess Leaderboards in the top menu bar?

    it's located in groups team matches & vote chess tab the leadersboards

    I know it use to be on the homepage of each group a person was in

  • 2 years ago · Quote · #199

    rigamagician

    Oh I just realized that there is some kind of small ad for chess.com between the green tool bar and the title of vote chess games which is pushing the board down off the screen.  Could this ad be moved to the right of the board, or could the board be moved to the right of the ad, so that you can actually see the board?  That would solve the problem.  Also reducing the size of the font of the game name would ease the problem a bit.

  • 2 years ago · Quote · #200

    jkudria4145

    kabawka wrote:

    even if I'm a minority, I'm glad that after trial and error, I get to cancel my premium a minute ago. wow, $49.00 will be put into good use. IN YOUR FACE!!!!!!

    No need to be rude...you of course couldn't tell them nicely, right?


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