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Same here with the Explorer issue. Answers please, esecially since we are paying!
Explorer has been mucked up by an "improvement" that no one I've spokent to seems to have wanted. Would be nice to be consulted about this sort of thing, then kept informed of progress.
What improvement and how can you simply 'muck' a website up if you are such a big and popular site. I 'muck' up tiny blogs and websites sometimes but I've always got backups to roll back to.
I just can't understand why browsing on a smart phone would be ballsed up for so long. Why not just revert to a standed size where users then simply have to 'pinch' zoom in and out when required? Clumsy but at least you could read the pages.
And now my clocks are stopped, too ?!
I have less than half my games back on Explorer and none has been added since 5/16. Is it going to happen or not.
Okay within the last hour I had 13 games added to my Game Explorer. Hopefully it will continue.
games are being continually added. we had to do some MAJOR changes to how we do game explorer, so we have to re-import all games. it will take several weeks to get them all back in - there are like 250 million games :(
we are also working on the mobile web issues. unfortunately the contractor who started that project quit before finishing and left us in a pinch. i'm seeking out a replacement now.
as for game stopped, you mean your opponents' clocks are not counting down?
For me, regarding the "game stopped" thing, I have observed that after my opponent made a move recently (some hours ago), my clock has not started to show anything different from 3 days, in a 3 day per move game, for quite some hours now.
Looking like after a recently-made move, the clock does not start to tick.
Ditto for me.
I too, am having clock problems, I make a move, and it takes a few hours for my opponents time to count down. but I'm sure chess.com is working on it, and it will be fixed soon
Have also noticed that when my opponent makes a move and it's my turn to move, the game alert is not popping up under the TEAM MATCHES alert on my homepage. This has only just started to happen from this morning. Was fine last night. It'ssnow 10.45am here just to indicate how recently the problem started.
working on clock/time issues right now
P.S the bug of 'my move' alerts not popping up on my homepage doesn't bother me.. like I said a while back I don't find them necessary when I can see at a glance at my games list what games I need to move in and in what order, so I wasn't complaining about the bug, just making staff aware of it. :)
Hey, everyone. I think what you are seeing is just a rounding change in the displayed time. In the case of 3-day games, you will now see it display "3 days" until the time gets below 60 hours (2.5 days). This is more accurate than displaying "2 days" remaining when it is just one second below 72 hours.
The clocks of every game that we've investigated are working correctly, so you should not be concerned. Sorry for the confusion.
In lists of players for matches in registration, could we please have numbers down the lh side? It's really a pain having to physically count large blocks of entries every time one needs to know how many players currently are registered.
my 1 day/move games stayed at 24 hours for a couple of hours...
When I click on Details it used to give the time remaining in days and hours. Is this also gone to "rounding" and if so, why give up the prior accuracy? Bad idea in my opinion.
At one time, tournaments that I had participated in, but had not moved on to the next round, showed up on my tournaments page. Chess.com made a change ( I assume) and these tournaments did not appear. Now, they are appearing again. I would rather not have these tournaments show up on my list. Is there a setting somewhere to change this behavior?
I agree.. what was the benefit of rounding off?
One more point on Time Remaining. If you are going to hours remaining, why wait until 2.5 days? Why not start at 72 then 71 etc?
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