Hi bcurtis.. So if the rounding off on the clocks was deliberate, is the removal of the team match alerts on our profiles a bug or also deliberate? Not that it matters to me but for those who do care about having them there. :)

So once again we have a material change which we are not asked about in advance, which we are not warned about when it happens, and which is only explained when people complain.

Whether this is a good idea or not, does this sound like good customer service?

Erik, a question?

Ok, please...go ahead : )

i have asked, and asked, and am asking again, when can i restart my Google chrome, without it crashing ?... i am not trying to be mean, but when your website crashes the best web browser out there for this site, it should be delt with.. you can please answer me here, or if you would like, i can have assemblyman berryhill's office call, and then you will have to answer to a higher authority.

I think the fact of the matter, is, that u cant make it the same quality as it was befor, so u have to change the features so you don't infringe on somebody elses copyrights. thats why the times change3,the layouts change, the browsers crash,... you said you did this change for the better, so where is the better at?

Honesty goes along ways, but Denial, will soon be apparent.

please fix the "Aw Snaps", and give me a time frame for fixing my browser

Did the computer analysis always show "Play might have continued..." after a checkmate, and show that same same checkmating move as a variation? Seems like the wrong thing to do. The screenshot is taken from AFTER I advance the cursor to step into the checkmate move, not before.

I'll try to address all the clock issues brought up...

We did not warn you about this change because it took us a bit by surprise. It was written last August as part of the site-translation project. Due to various things, it did not become active until Wednesday; by then, we had forgotten the change in rounding. Because we missed the discussion beforehand, we're listening now and you can help improve this by pointing to specific examples and solutions.

Part of the reason for rounding is that in many ways of viewing that page (mobile, Facebook, etc.), there is not enough room to display more than one unit of time next to the player's name — either days, or hours, or minutes, but never a combination. So we want that one unit to be as close to the real time as possible.

This method is more useful in the 2.5-day vacation problem, since the previous method would only tell you "2 days" when in fact you had almost 3. The previous method shifted from displaying days to displaying hours at less than 2 days. Would it be more useful to display hours for anything less than 3 days / 72 hours?

The point made about "at least this much time left" is solid, but this same system is also used when we want to display the opposite "no more than this much time" elsewhere. I'll need to compare these issues a little to find the balance.

The loss of hours on the "details" display appears to have been done recently, and I'll need to look into that further to find out why and I'll post here.

We do not see a reason for a 1-day/move game to display "24 hours" for many hours, and we can't find an example. If you see that again, can you please post a link to your game so we can investigate?

Thanks for all your feedback. You're helping to make chess.com better!

That would suit me down to a t, but i suspect there may be some people who prefer longer games of 7 or 14 days per move, and who might be away from a computer for longer periods, might disagree

Update: the "details" tab (and others) were accidentally caught in a general update of other fields. We're fixing that and it should show two units of time (days AND hours, or hours AND minutes) soon.

That would be good, I used that information.

"We did not warn you about this change because it took us a bit by surprise. It was written last August as part of the site-translation project. Due to various things, it did not become active until Wednesday; by then, we had forgotten..."

With all due respect, does this sound like competence to you?

In the iterim may be best to display the remaining-time accurately in hour-format & dispose of days entirely ?

A related issue to this is VC-games currently being '' lost-on-time '' because of the new site-method queueing of alerts at 25-max & no.of comments. Move-alerts for VC are not being received & as a consequence games are inexplicably being lost-on-time.

That's significantly less than due respect. If your dissatisfaction is overwhelming your ability to be civil, go somewhere else.

I do appreciate the combined Analysis Board and Source on TT problems, especially with recent fix that allows text to scroll seperately from the board.  But I do miss the move list/ details tabs that no longer show up on the TT analysis board, the way they show up on a regular analysis board.

I think staff is worried more about being respected, than handling the Issues At Hand.

i also think it is blatant disrespect by The stAFF member or members, who are responsable for the web browser crashing, "Google Chrome", and not responding to it.

it seems to me that , your silince is so golden, that we have to act up, because you are ignoring the main issues.

When can i relaunch my google chrome without it saying "Oh Snap" on almost every page?

That is wonderful. I have been here since the start and when I complain about things getting worse I am told to go elsewhere. Like I said, does this sound like competence?

i went to look at 2 messages the mechanical turk sent me last night from NeeNeeboo, and one of the messages was from a russian team in russian, and the other was in italion or spanish...and these are supposed to be daily riddles from the star wars group in english.

and if that turk cant tell the right time, tell the right language, crash google, mess up chess games, change peoples birthdates, Etc,Etc,Etc, and you staff members want to hold on to that turk for dear life, then dont get irate, when we get irate, Go get counseling. If your unpaid staff, then ask for a raise, if you are Paid Staff, then Know this in your Chess Heart, That you are paid to be here,and i am paying to be here.

They are not trying to stiff us, just relax and ride it out. I'm sure it will all get fixed.

Too much is made of competence these days. Why just look at me!

I don't mind incompetence. It's when people get all arsey when it's pointed out that bothers me.

I merely say that admitting you don't know what's happening (see above) and that you forget when/if it will be happening (ditto) isn't indicative of competence - and the reply is: **** off.

There's customer service for you!