I have a problem with the time clock. Lately when I play a game, my time seem to be the only time elapsing. The last game I played this morning, I lost on time. I moved faster than my opponent and I captured his queen within the first 10 moves. The end game time was no time left for me and 8.32 minutes remaining for my opponent in a 10 minute game. I contacted chess.com several times about this issue and have not received a response. I am constantly losing games on time.
Usually people complaining of lag problems live outside the United States. What is your lag? (In live chess chat for Help and Support, type "/ping" . )
When did you actually write to chess.com? The staff is not on 24/7.
I have a problem with the time clock. Lately when I play a game, my time seem to be the only time elapsing. The last game I played this morning, I lost on time. I moved faster than my opponent and I captured his queen within the first 10 moves. The end game time was no time left for me and 8.32 minutes remaining for my opponent in a 10 minute game. I contacted chess.com several times about this issue and have not received a response. I am constantly losing games on time.