because you are in syria
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He's probably just being a jerk. Are you already in a tournament? If you have a free account then you can only be in one at a time.
You can play in 1 member ceated tourney and any number of official chess.com tourneys.
https://support.chess.com/customer/en/portal/articles/1444843-how-do-membership-levels-free-vs-premium-affect-access-to-turn-based-tournaments-
For Live, basic members are limited to 3 per week.
https://support.chess.com/customer/en/portal/articles/1444927-how-do-live-tournaments-work-where-can-i-join-one-
why I can't join tournaments though I play too many games online