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account blocked unfairly


  • 19 months ago · Quote · #1

    vjdeen

    I have been unfairly blocked for "stalling" and aborting....Firstly the only aborting that take place are poor connections that have nothing to do with me abandoning games...I do not have that habit.

    As for "stalling"....I often prefer to lose games on time because I prefer to thnk through a move than move quickly and blunder....However, I never leave a clock to simply run down...I resign games if interrupted during a game.

  • 19 months ago · Quote · #2

    Cogwheel

    Unfortunately, losing on time in longer controls often triggers the Fair Play Policy (information here).. it may be that you lose on time due to thinking for long periods of time but the Fair Play Policy detects, or at least believes that you are stalling. The bad internet connection happens often. 

    Contact support by submitting a ticket and I'm sure they can resolve your issue quickly and you can get back to playing the game! Smile

  • 19 months ago · Quote · #3

    vjdeen

    thanks...the blocking is only that I have to wait 5 minutes in between games...so it's not so bad...

  • 19 months ago · Quote · #4

    Cogwheel

    vjdeen wrote:

    thanks...the blocking is only that I have to wait 5 minutes in between games...so it's not so bad...

    Continuing to play without disconnections or stalling will soon resolve this issue then.


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