18247 Players currently online!
Man vs. Machine - good luck!
Turn-based games at any time!
Vote for the best move to win!
Do you have what it takes?
Sharpen your tactical vision!
Get advice and game insights!
Learn from top players & pros!
View millions of master games!
Your virtual chess coach!
Perfect your opening moves!
Test your skills vs. computer!
Find the right private coach!
Can you solve it each day?
Bring it all together!
Beginners, start here!
Make friends & play team games!
News from the world of chess!
Search all Chess.com members!
Find local clubs & events!
Who's the best of your friends?
Read what members are saying!
Okay....so there are a few things that I'm finding are interesting, maybe they are a problem, maybe they are not.
1.) Chess Mentor, I've got unlimited when I'm platinum
2.) Rating Points, I'm not provisional, but I'm losing between 20 and 30 points when playing people higher rated than me if I lose. If I win, I get 20 or 30 rating points. That seems very excessive.
Is there a way to either reset the account, or to look into this?
Ever since I've upgraded I to platinum this started happening. It did NOT happen before from what I could tell.
Nevermind...Gliko adjusts if you haven't played in a w hile...so that's probably what's going on...not too sure about mentor though...but I'm not complaining :)
Money taken from my account for free trail?? What do I do. I need my money back.
I've done a full refund for you on this now, your account has been returned to basic level membership.
For things like this, it is best to contact billing and request the 30 day money back guarentee, then we can get this done for you asap incase we miss the thread post you make in the forums :)
You went from Diamond to platinum (downgraded), how long has this anomoly been happening? Since the membership change? or just recently?
I've never been Diamond lol.
It's all good though because I'm going to diamond here in the next couple months. The rating thing I figured out was because you use the Gliko system and I hadn't played in almost a year so it treated me like I was provisional again.
It ended 6/10/12 then on 7/15/12 you got the platinum.
From what I can see it was a diamond trial, then plat, then gold then back to plat. I'm just wondering if the system was a little confused and some of the settings for it didn't update for some reason.
it's been YEARS since I was a diamond trial I think....either way, it's all good. I'll take the free mentor stuff ;)
Let me know if you have issues that are bothering you
now if only the vidoes would confuse themself on my account LOL.
I'm over it
by Iluvsmetuna 3 minutes ago
you need to remove this
by sleeping-beauty 3 minutes ago
11/23/2014 - Mate in 3
by gourob 8 minutes ago
Viswanathan Anand vs Magnus Carlsen Game 10
by Svekke 9 minutes ago
why no choice in proximity
by kaynight 11 minutes ago
No Draws in Blitz?!
by glamdring27 14 minutes ago
by RCI329 22 minutes ago
Haven't Posted In Awhile...Did Y'all Miss Me ?
by ROBB_CHESS 23 minutes ago
Weapon against French KIA
by XPLAYERJX 24 minutes ago
Breaking 2200 USCF
by happyface79 25 minutes ago
Why Join | Chess Topics |
Help & Support |
© 2014 Chess.com
• Chess - English
We are working hard to make Chess.com available in over 70 languages. Check back over the year as we develop the technology to add more, and we will try our best to notify you when your language is ready for translating!