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As a platinum member I should have unlimited access to the tactics trainer. However, I frequently get messages saying that I've exceeded my daily limit. This has happened in every version of the Android app I've had, and still occurs in the current version. Over the last few days it is happening more frequently. Can anyone help? The only reason I paid for the membership is so that I could work problems on my phone while sitting at my kids' soccer practices and other times that would otherwise be wasted. I'm clearly not getting what I paid for. Thanks in advance for any help.
Can you please let me know which Android it is and which version app you're using?You can find the app version by going into settings /applications /manage applications / chess.comThe version is on the top right corner
HTC Evo Shift, app version 1.986
Sorry, I've been travelling the past few days so not had access to the forums.
I've tried replicating this several times and haven't been able too so far.
Are you using the analysis board at all?
Do you stop between tactics or do they only stop if failed?
Not using analysis board. If I pass a tactic I hit Next Game. If I fail I usually retry until I get it or give up and have it show the answer before going to the next game. None of this seems to matter. Earlier today I did about 20 puzzles before quitting. When I tried again later I only did one before getting the message. On rare occasions I can hit next puzzle and play a few more, but usually I just get the same puzzle over and over. Shutting down and restarting the phone doesn't help.
Is this on wifi or mobile connection?
It happens with both.
Ok thanks. I'm investigating further
I've done some additional investigation myself. I have installed the chess.com android app on both my wife's phone and my son's, and experienced the same problem we've discussed above.
My wife's phone is the same as mine. My son has an LG Optima S.
My conclusion is that there's nothing pecular about the installation or my phone that is causing the problem. I assume it is either my account or the app itself.
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