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Android app stopped working completely

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cortman

I use the chess.com Android app all the time, and as of a couple days ago it quit working completely. If I try to update the Daily Chess games it says "Internal Error". I tried clearing the cache and even reinstalling the app, but now when I try to log in it shows the spinning cubes for a few seconds then returns to the previous screen, doing nothing at all. Is the API broken or something? This is really annoying.

jaclyn

Hi cortman! Sorry you're having issues with the android app :( Are you running the beta version? Or were you on v3 (the redesigned one) prior to uninstalling? When you go to redownload the app in the play store, what verison of the app do you see?

cortman

I don't believe I'm running the beta version. This is on two devices; and I am running version 3.0.138b on both of them.

I'm guessing that's the current version available in the play store, since I don't see any updates for them.

alien_roger
cortman wrote:

I don't believe I'm running the beta version. This is on two devices; and I am running version 3.0.138b on both of them.

I'm guessing that's the current version available in the play store, since I don't see any updates for them.

Hello! Do you have any issues with new app now?

mike_tal

It's been a while

DarkLancelot

Same here. Can't login on my Android phone.

alien_roger

DarkLancelot wrote:

Same here. Can't login on my Android phone.

what app tells you? how did you try it via Facebook or login/password?

mike_tal

do people actually login here via Facebook?

alien_roger
mike_tal wrote:

do people actually login here via Facebook?

Yes, i do. More of it, we are planing other social networks integrations.

LadyWolf

Facebook login is one click and no typing, it's just easier Smile

DarkLancelot

Awesome! It's finally working. Has just allowed me to sign in at last. Many thanks. Smile