For some reason today the board pieces aren't showing for my online games.  I show an error on the page with this detail:

Webpage error details

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.1; WOW64; Trident/4.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; Zune 4.0; .NET4.0C; .NET CLR 1.1.4322)
Timestamp: Fri, 1 Oct 2010 16:10:16 UTC

Message: Syntax error
Line: 1
Char: 1
Code: 0
URI: http://cssjs.chesscomfiles.com/js/chess2/bundled/ChessViewer.v290.js

Message: 'SquareDetector' is undefined
Line: 481
Char: 5
Code: 0
URI: http://www.chess.com/echess/game.html?id=41202903

Anyone else having similar problems?

I have a less severe problem -- in my chess 960 game with TheBrood the black king is not showing.  The other pieces are OK.  I'm using Firefox V3.6.10, in Windows 7.

Does tech support read these posts, or should I report it to them directly?

I created a help ticket on my issue and received direct response.  In my case, the problem is support for play inside my work's corporate network.