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Canceling Premium Membership, still charged?


  • 21 months ago · #1

    kluli

    Dear Help Support,

     

    I bought a premium membership around the start of Feburary and canceled it a few days ago.

    For some reason, I still have the premium status...how do I remove it?

    Also, I've been charged for my Feburary cycle as well as the next March-April cycle.

    I was hoping that since I canceled within 30 days, I'd have gotten my refund and was hoping to remove my march-april access.

    Thanks, and I hope this can be resolved. I sent an email to the help and support yesterday, but haven't heard anything from them yet.

    Kevin

  • 21 months ago · #2

    PR3DAT0RS

    same, I clicked on "Monthly" for my diamond 10 day initial trial, but I decided to go over 10 days and take advantage of the 30 day money back, but I was billed yearly.

    How should I get my refund? I've already sent an email to help and support as well. Sorry if I'm feeding off of your thread, kluli, but we're in the same boat. :)

  • 21 months ago · #3

    kluli

    No problem Pr3Dator, perhaps more people will chime in if they too are being affected.

  • 21 months ago · #4

    kluli

    Is there any help and support staff that can assist with this? It's been a couple of days now.

  • 21 months ago · #5

    Scott_Zdunczyk

    For the amount this site charges, they have pretty poor customer service

  • 21 months ago · #6

    Calamondin

    I'm sorry for the delay, unfortunately you will need to submit a ticket to billing to get this remedied. You can submit the ticke here: http://support.chess.com/Tickets/Submit


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