9942 Players currently online!
Man vs. Machine - good luck!
Turn-based games at any time!
Vote for the best move to win!
Do you have what it takes?
Sharpen your tactical vision!
Get advice and game insights!
Learn from top players & pros!
View millions of master games!
Your virtual chess coach!
Perfect your opening moves!
Test your skills vs. computer!
Find the right private coach!
Can you solve it each day?
Bring it all together!
Beginners, start here!
Make friends & play team games!
News from the world of chess!
Search all Chess.com members!
Find local clubs & events!
Who's the best of your friends?
Read what members are saying!
Dear Help Support,
I bought a premium membership around the start of Feburary and canceled it a few days ago.
For some reason, I still have the premium status...how do I remove it?
Also, I've been charged for my Feburary cycle as well as the next March-April cycle.
I was hoping that since I canceled within 30 days, I'd have gotten my refund and was hoping to remove my march-april access.
Thanks, and I hope this can be resolved. I sent an email to the help and support yesterday, but haven't heard anything from them yet.
same, I clicked on "Monthly" for my diamond 10 day initial trial, but I decided to go over 10 days and take advantage of the 30 day money back, but I was billed yearly.
How should I get my refund? I've already sent an email to help and support as well. Sorry if I'm feeding off of your thread, kluli, but we're in the same boat. :)
No problem Pr3Dator, perhaps more people will chime in if they too are being affected.
Is there any help and support staff that can assist with this? It's been a couple of days now.
For the amount this site charges, they have pretty poor customer service
I'm sorry for the delay, unfortunately you will need to submit a ticket to billing to get this remedied. You can submit the ticke here: http://support.chess.com/Tickets/Submit
7/5/2015 - Lasker - Alekhine, London 1913
by turkhuu_5 a few minutes ago
first to finish gets a trophy
by Shravani_Patil a few minutes ago
How to exploit a very slight space advantage
by ponz111 7 minutes ago
strength attainable without theory
by Diakonia 11 minutes ago
KG accepted question
by Fiveofswords 11 minutes ago
Why do Sicilian players hate 2.c3?
by Fiveofswords 18 minutes ago
A quick analysis anyone?
by Charetter115 20 minutes ago
an italian repertoire for players under 1200
by SKh94 23 minutes ago
When a coward refuses to resign.......
by Meet_Your_Sensei 24 minutes ago
YOUR IQ compared to" World Chess Champion" Garry Kasparov ..
by bobbyDK 25 minutes ago
Why Join | Chess Topics |
Help & Support |
© 2015 Chess.com
• Chess - English
We are working hard to make Chess.com available in over 70 languages. Check back over the year as we develop the technology to add more, and we will try our best to notify you when your language is ready for translating!