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Changing Profile Picture


  • 11 months ago · Quote · #1

    fyroegef

    Hello,

    I tried to change my profile picture to a new image, but after I click "save changes" my picture reverts to the blank one (grey with a pawn). Can one of you help me to solve this issue?

    Thanks!

  • 11 months ago · Quote · #2

    netzach

    Save the image you are uploading as a 'GIF' file. Size around 250sq pixels. Make sure the picture-file name appears in upload-box on profile-page before clicking 'save-changes'.

  • 11 months ago · Quote · #3

    fyroegef

    Ah ok, I was trying to use a .jpeg. I'll try a .gif

  • 11 months ago · Quote · #4

    baddogno

    Check the FAQs.  One of the questions they answer is "Why hasn't my avatar updated?".  Not to ruin it for you, but they have several suggestions including clearing your cache.  You should read it yourself because it's a little complicated.

  • 11 months ago · Quote · #5

    fyroegef

    Thanks, it still isn't working so I'll check that out!

  • 11 months ago · Quote · #6

    fyroegef

    I looked at this post in the FAQ but it doesn't even seem to register that I'm trying to upload a new photo (refreshing with f5 doesn't help) and I can't see the new picture in either live or in online chess:

    http://support.chess.com/Knowledgebase/Article/View/155/0/why-doesnt-my-avatar-show-in-live-chess

    Could you help me find the part of the FAQ that helps me?

  • 11 months ago · Quote · #7

    netzach

    When clicking 'choose-file' (edit avatar) you must double-click on thumbnail on your pc not filename.

    (that is locate the actual picture icon or thumbnail-image on your computer)

  • 11 months ago · Quote · #8

    netzach

    Actually there may be a site bug/code-problem with avatars today? Have just looked at a team-match roster and all the avatars are missing??

  • 11 months ago · Quote · #9

    TheLastSupper

    I successfully changed my avatar a few days ago (it was a jpeg format), but according to your story, you did the same as me, so I have no clue.

  • 11 months ago · Quote · #10

    jac1yn

    @fyroegef- are you seeing the grey pawn everywhere, or just on live chess?

  • 11 months ago · Quote · #11

    fyroegef

    It seems to have been fixed, but I was seeing it everywhere. Thanks to all for the help!

  • 11 months ago · Quote · #12

    Sahist4

    jac1yn wrote:

    @fyroegef- are you seeing the grey pawn everywhere, or just on live chess?

     That's the problem for me today, seeing avatars missing everywhere, mine including and cant upload a new one. Frown

  • 11 months ago · Quote · #13

    fischers60memorized

    Has this really been fixed?  I've been trying to upload a .PNG file dimensions 189x274 so not terribly far off the recommended 200x200.  I figured like a lot of other sites, it would just get resized if necessary.  I'm having no luck though, I also tried with a jpg I guess I can also try with a gif.  Please advise.

  • 11 months ago · Quote · #14

    fyroegef

    I'm not sure what happened to fix mine, but I no longer have the grey pawn. I was in contact with support. Perhaps those others having trouble could also submit a service request so that tech support knows what is going on?

  • 11 months ago · Quote · #15

    jac1yn

    We're working on the issue with avatars. Sorry for the inconvenience in the meantime!

  • 9 months ago · Quote · #16

    KingsRansom2013

    how do you upload a profile photo?

  • 9 months ago · Quote · #17

    baddogno

    Roll your cursor over "home" in the upper right and click on "profile".  Avatar is the first item.  Click "choose file".  Obviously you have to have some image on your computer that you want to use.  Find the folder it's in and click on the file.  Think that's about all there is to it.


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