I was playing with moh-kingali and very close to win when a repeated disconnection occurred until I lost because my time was gone. As a requested several time the clock on disconnection (whatever is the cause?!) should be stopped and if it was done intentionally the player should be santioned trowing him/she out of the site. Nobody would play any longer in chess.com if this bug is not corrected.

Regards Maurizio de Nigris

I don't understand. The other players was disconecting until you losses the game?

post a link to the game.

I think de Nigris might be a conspiracy theorist.  The way I interpret his complaint is that he gets to a winning position, and something the other player does causes de Nigris to disconnect repeatedly until his time runs out. 

For this to be the case, there would have to be some pretty decent hackers with nothing better to do than play random games at chess.com, and arrive in losing positions on purpose, only to send DoS attacks to their opponent, thereby winning the game on time.  Hmm.  Now that I think about it, this is probably exactly what is happening.  Erik, you need to get your staff working on this issue immediately, and have them devote at least 10 hours per day.  As de Nigris said: "Nobody would play any longer in chess.com if this bug is not corrected."

Regards,

Sir Oswald Meritius Aloysius Langston de Bumquist III

P.S. For those non-English speakers and others not well acquainted with sarcasm, anything after "Hmm" in the second paragraph should not be taken seriously.

if you are disconnected the clock should stop. also can admin sort out the adverts i was playing in a tournament earlier and an add for well known cough syrup came up on top of the board!! I couldnt play cos the add wouldnt move! I did win due to my opponent apparently aborting the game. but thats not the point. 

Those who have not experienced temporary disconnection characterized by the pop up message ---> Connection Interrupted. Reconnection <----may not be familiar as to what the problem is that the OP from Italy complained about.

The problem most likely is Temporary Disconnection

The pop-up message --> "Connection interrupted. Reconnecting" <--- showing up on a player's screen signals to the player that he has just experienced a temporary disconnection.

The message does not appear while the player is waiting for the opponent to move.  It only shows up after the opponent has made his move.

The player has no inkling at all that a temporary disconnect is occuring on his side.

He may think that the long pause he is experiencing  comes from his opponent taking some time to make a move. And when the opponent's clock reaches 0.00 on his screen he is given the impression that his opponent has run out time.

But that long pause unbeknownst to a player not familiar with temporary disconnect is actually coming from his connection being cut off temporarily. 

It is only after connection is restored, the pop up temporary disconnection message appears on the player's screen after the opponent has made his move and the player's clock starts counting down that the player will begin to notice that his clock is not counting down from the last time his clocked was stopped.

For example, his clock such was stopped at 1.21, his restart time becomes 1.01 not 1.21.  

And if the disconnect occurs near the end of the game and he has less time than than the time lost between disconnection and reconnection he loses the game on time

That seems to be the problem that the OP from Italy was complaining about.

The standard answer from this website regarding temporary disconnect is ---> Change your browser to Googgle Chrome. (It is the view of Chess.Com that complaints about temporary disconnection comes from having a bad connection and recommends Google Chrome).

But what many who experience temporary disconnection may not notice is that the opponent is given bonus time after a temporary disconnect.  

Here is an illustration of BONUS TIME added to an opponent's clock after a disconnect.

Shot #1 shows White's time is stopped 0.22 after playing 32. Rd3

Shot #2 shows White winning on time after 32...b5+ 33.axb5.  But notice that White's time has jumped from 0.22 to 0.40?

OK