Hey Erik and all,

 

I cancelled my Chess Mentor account, it's supposed to expire today, still says that it's expiring today.  But, my credit card just got charged for another month.  What's the deal? 

You are right. We had some database problems. We will credit your credit card. sorry for the problem.

Ok, your most recent Chess Mentor charge has been voided and returned to your credit card. We sincerely apologize for this mistake!

Squared away very swiftly and efficiently, thanks guys!  Love this site!

ALSO, my account recieved message requesting me to update billing info.

I want to cancel my diamond membership (change to Pt member later) and pressed "click here" yet I got the "dubious page"

You have a Diamond Membership, scheduled to renew on April 24, 2012. Thank you for supporting Chess.com! To cancel your Premium Membership, click here.

Check with help and support or email directly to erik/kohai.

I've sent you a message on this.

Great, resolved:)