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Chess Mentor Account Canceled But I was Billed

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21st April 2008, 05:18pm
#1
by kponds
Memphis United States
Member Since: Mar 2008
Member Points: 38

Hey Erik and all,

 

I cancelled my Chess Mentor account, it's supposed to expire today, still says that it's expiring today.  But, my credit card just got charged for another month.  What's the deal? 


21st April 2008, 05:49pm
#2
by jay
San Jose, CA United States
Member Since: May 2007
Member Points: 1029

You are right. We had some database problems. We will credit your credit card. sorry for the problem.


21st April 2008, 06:09pm
#3
by Patzer24
United States
Member Since: Jun 2007
Member Points: 7998
Ok, your most recent Chess Mentor charge has been voided and returned to your credit card. We sincerely apologize for this mistake!
21st April 2008, 06:24pm
#4
by kponds
Memphis United States
Member Since: Mar 2008
Member Points: 38
Squared away very swiftly and efficiently, thanks guys!  Love this site!
 
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