I have actualy been experiancing that same problem
Chess sounds turning off
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very annoying. It actually throws me off, the sudden silence so If I can I quick close out the window and open a new live one. Never had it happen twice in a game but at least every day..
This has been happening to me spontaneously, but only recently. I have assumed it is a bug. In another thread someone recommended ctrl-F5.
Does anyone from chess.com monitor this forum? Is there another place to report potential bugs?
They do monitor, but the're busy. The only other resort is to submit a ticket. They WILL ask you what system, and what browser your using so they can reproduce the problem.
Oftentimes during a game the chess sounds turn off -- usually the sound of my opponent's moves but sometimes mine or both. There seems to be a problem with the site's sound effects. I know the problem isn't my sound preferences or my computer.