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Chess.com Android app works like crap.


  • 7 months ago · Quote · #1

    JackOfAllHobbies

    UPDATE:  My problem turns out to be the WIFI connection.  It must be filtering chess.com traffic.  When I turn OFF the WIFI, and use cellular, the new app works great.   Very happy again!


    It ALWAYS hangs.  The tactics never reload the next day.

    I reboot my phone.  No luck.  

    I clear cached data.  No luck.

    This junk works once every 6 days, it seems

    Never finds a connection or a player (Live play)

    This app used to work, and is now a piece of garbage.

    Anyone else having major issues with the Android app?

  • 7 months ago · Quote · #2

    kleelof

    I had minor issues with it before and switched to the 'classic' version and have had no issues.

    I was just thinking about switching back to the new one. Sounds like I should put that on hold.

  • 7 months ago · Quote · #3

    Blackenne

    I'm sorry to hear it's not working for you!

    Try uninstalling and reinstalling when you clear the cache. 

    If it still doesn't work for you, as kleelof said, we have the Classic App still available:

    Chess.com Classic App

    @kleelof You should try out the new app, it's awesome!  Of course, it has to work properly for you on your device Smile 

    Chess.com Play & Learn App

  • 7 months ago · Quote · #4

    JackOfAllHobbies

    I already tried reinstalling the app.  Doesn't work.  I am installing the Classic app now.   It works.  Uninstalling the junk new app.  Thanks!  Back to chess./

  • 6 months ago · Quote · #5

    kleelof

    I tried the new app again, it still is having the same exact problems it did before; no improvement. It is unable to update the games when the phone re-connects to the internet. It keeps showing old positions and games.

     

    I've switched back to the classic version.

  • 6 months ago · Quote · #6

    JackOfAllHobbies

    My problem turns out to be the WIFI connection.  It must be filtering chess.com traffic.  When I turn OFF the WIFI, and use cellular, the new app works great.   Very happy again!

  • 6 months ago · Quote · #7

    Rubicon0367

    I would like to say that I have the classic version on my Samsung Galaxy S3 mini and the live play has never worked. Says loading then reverts back to the app's main menu.

    Same really as I have never played chess online for real and don't feel confident about entering a tournament.

    I haven't applied any paid membership yet and won't be doing so long as the app is defective.

  • 6 months ago · Quote · #8

    Rubicon0367

    I would like to know if logging in via Facebook rather than directly through Chess.com makes any difference to the stability of the app specifically in terms of "Play Live" that consistently fails to work.
  • 4 months ago · Quote · #9

    raymondfain88

    Yeah and if you are not connected to WiFi expect to lose on time (reconnects a lot). I've lost many games due to this so now I never use the app.

  • 4 months ago · Quote · #10

    JackOfAllHobbies

    I never disconnect when on cellular.  

    Home WIFI works great.

    WORK WIFI is the issue, with blocking firewall.

  • 4 months ago · Quote · #11

    pullin

    Disagree I think it works great. 

    I used it for about a month in a location where I only had 3 bars 3g that sometimes went to 2-1 bars but I only dropped a few games due to the connection. 

    I've never had any problems on Wi-Fi, and I think the interface is good, no problems. 

  • 4 months ago · Quote · #12

    raymondfain88

    At 2-3 Bars on AT&T 4G I will reconnect every time.

  • 3 months ago · Quote · #13

    alien_roger

    Rubicon0367 wrote:
    I would like to know if logging in via Facebook rather than directly through Chess.com makes any difference to the stability of the app specifically in terms of "Play Live" that consistently fails to work.

    Hello! No, there is no difference how do you login. 

  • 3 months ago · Quote · #14

    Addicted-to-Chess97

    2 month's later you respond? Come on.

  • 3 months ago · Quote · #15

    alien_roger

    Addicted-to-Chess97 wrote:

    2 month's later you respond? Come on.

    Sorry, was busy with developing android app :/

  • 3 months ago · Quote · #16

    kleelof

    Perhaps you guys should consider a ticketing system. The forums seem like a very ineffecient way to track problems.

  • 3 months ago · Quote · #17

    alien_roger

    kleelof wrote:

    Perhaps you guys should consider a ticketing system. The forums seem like a very ineffecient way to track problems.

    Sure we have it too: https://plus.google.com/communities/103811010308225325535

    http://chesscomandroidv3beta.myjetbrains.com/youtrack/issues/v3Beta.

    Now as we reached some final phase in new v3 app with design and features, we are closing bugs and other mentioned tickets before. 

  • 3 months ago · Quote · #18

    hicetnunc

    [COMMENT DELETED]
  • 3 months ago · Quote · #19

    alien_roger

    hicetnunc wrote:

    I've ditched the chess.com android app a couple weeks ago. Basically nothing worked : neither live games, nor TB, nor messages. I was also spammed with TB notices.

     

    This is poor-quality and rushed work like everything chess.com has been doing recently.

    What is TB? What exactly happened? Can you give us some background? I did checked our crashes log system and there is no records for your username, which means that app didn't crash for you. Which version do you have now?

  • 3 months ago · Quote · #20

    hicetnunc

    [COMMENT DELETED]

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