Let me go get you the word:
https://support.chess.com/customer/portal/articles/1444849
clocks malfunctions
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Same issue for me
The clock malfunctioning is more than a lag problem I believe. I have seen the clock run off up to seven seconds on a premove. I have run out of time with up to 4 seconds showing on the clock. I am constantly losing games on time and this is getting very frustrating. I closed my old account and opened a new one in a desperate attempt to fix this problem. Please look into this more.
my clock runs out of time ridiculously whereas my opponents gets time added in their account. iam fed up with this bug please solve this issue . iam not able to play free ly due to this..