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During a game I very often get the message "Connection interupted. Reconnecting". Then what often happens is that this takes some time, maybe 10-20 seconds. Then I am connected again, and however was to move when I got the message, my time on the clock has been reduced with these seconds. This happens one or more times in every game, so in this way I constantly loose time on the clock. My opponent never looses time on his clock in this way. It is nothing wrong with my PC and I very seldom looses connection to internett otherwise. Can somebody please explain why this is happening?
Sorry you are experiencing this problem.
I would just like to ask a few question to help identify the problem and hopefully be able to provide a solution.
1)What Operating System? (Windows XP/Vista/7, Mac, Ubuntu?)
2) What browser are you using (Internet Explorer, Mozilla Firefox, Google Chrome, Apple Safari)
Please ensure you are not downlaoding or streaming any programs or media while using live chess in order to ensure you have ample RAM and bandwidth.
Thanks! I am using Windows 7 and browser is Opera.
Ok instead of using Opera, try either
They are much better supported browsers
This also happens to me, in iOS, using the chess.com app, on an ipad 1.
Thanks for this reply! I will try Mozilla Firefox or Google Chrome.
I use Mac Lion OS and Google Chrome, my internet connexion is 20 MB. So it's not us, it's your crappy server.
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