Forums

Daily puzzle and Tactics trainer not loading

Sort:
Gijsjee

I started following the great study plan today. But I can't get the daily puzzle or the tactics trainer to load. And neither did the boards in the first article by the way.

The daily puzzle shows the loading sign but nothing seems to happen. I can see the board in the tactics trainer but it doesn't show any pieces or select a tactic to figure out.

I am using a Mac and Chrome. I have tried opening the daily puzzle in Firefox but had no success. Cleaning the cache in Chrome didn't help either. Does anyone have a clue what my next step should be?

RenataCFC

Do you have anything running equivalent to Firefox's NoScript?

Gijsjee

Thank you for the help!

As far as I am aware not. Chrome has no extensions installed and there are no other programs running that are blocking scripts.

Gijsjee

Also tried Safari by now, together with some more refreshing and cleaning of cache. Still no luck... Does no-one have any idea?

greipsson

they must be sleeping at chess com.I dont get anything either

jsand8

I'm getting the same thing as Gijsjee.  Frustrating.

Amelia

jsand8, will you let me know what operating system and version and browser and version you are using please?

Gijsjee -- it's a little late, but was your issue resolved?

jsand8

Windows 7 Home Premium, Service Pack 1, 64-bit.  Internet Explorer version 9.0.8112.16421.  I'm not sure, but it worked fine when I lived in the States, but since I moved to Germany, it hasn't worked.  Maybe it's the internet connection here?  Thanks for checking into it for me.  v/r

Amelia

jsand8, There haven't been reports of issues with internet connection that I have heard of in the past few weeks. Will you check that you have Java, please? You can check and/or download Java here: http://www.java.com/en/download/index.jsp

jsand8

Calamondin, I tried to install, but it said that I already had the latest version.  So, I went to my control panel and searched under programs and found the following:  Java 7 Update 15, Java FX 2.1.1.

jsand8

Calamondin...any progress on this problem?  I still cannot see the daily puzzle, tactics trainer, or puzzles imbedded in articles.  They say "loading" forever, but never actually load.  Thanks.

Amelia

Daily Puzzle and TT seem to be working for me, can you try using another browser to see if it is working for you at all, please?

jsand8

Calamondin,

    I tried Google Chrome, and I get the same thing (nothing).  I installed the chess.com app on my IPad and I can do the tactics trainer there, but there are no articles/daily puzzles on the app.  Is there a specific browser you'd like me to try?  Perhaps I have a setting issue?

Amelia

What version of Chrome were you trying?  You might try Mozilla FireFox.

jsand8

Well, I just downloaded Chrome, so it's version 25.0.1364.172.  I also tried Firefox version 19.0.2 and it does not work either.  I can see all the gif's for members, all the adds, and all the text...just can't see the boards (puzzles, articles, TT)!  Please help!

jsand8

Also just upgraded Java to version 7 update 17.

Amelia

Are you still experiencing this  issue?

jsand8

Yes.

Amelia

Will you check to see if you have Javascript enabled, please?

jsand8

How do I do that and which browser should I check that with?  Thanks!