I sincerely admire the Fair Play Policy. But, unfortunately, I am not getting any justice as I have been facing a penalty without any fault of mine. Because sometimes the opponent player himself is aborting the game, sometimes the connection is getting disconnected, and many more reasons are there for which I am being penalised on the plea that I am playing unfairly. This is very shocking and I am not the getting the justice. Please look into the matter.

You should contact the Help Desk 

While the staff work on your case find friends here  http://www.chess.com/groups/home/fair-play-transgressor-rehabilitation-centre  to bypass the 5 minute wait.