Why don't you bring this matter up with the staff directly?

I agree...did it not say "please contact chess.com support" right in the message?

No, send them a support ticket.

Yes sometime but generally the commuity help out here. Want real help, see bottom of page.

Kohai does read them.

This might be a stupid question but... what's a "simuls"?

where one person play against a number of players

Oh ok. But how does that differ from ordinary chess.com play?

I am not sure how it work in here.

I think getting an opportunity to play with NM aww-rats is good for ordinary players. His willingness to play a 'simul' means an agreement for accepting challenges from any rated players.

I also tried to participate that 'simul', but not allowed only due to my time out ratio status has been reached more than 10% which is an obstruction to attend any tournament as per the fair play policy of Chess.com.

I doubt  sometimes NM aww-rats received this message just because of that the number of games he lost on time may crossed this time out ratio limits.

Or I have no idea whether he wanted to take a prior permission from Chess.com before going for a simul. Possibly Chess.com would also be interested and encouraged in his willingness to play a simul.

Ah ok. I think I get it now. Thanks.

Will you be playing any more simuls here? If so when?

Yes, he will.

Ratts, yesterday after the simul your time ran out and I got a message that my opponent (you) may have violated terms.....blah blah blah.  so If you ran out of time on a lot of your games I can see that happening. I wonder if there is a special section for players that wish to conduct a simul? Im sure they will lift the ban as soon as they figure this out.

They may also think that he lost of a lot of games on purpose in order to lower his rated; this is also a violation of rules. Having so many games at the same time may have played a part in this. Next give a simul with only a limited number of players, maybe 15 -20 and no more and have a longer time control so you won’t ran out of time.

I had connection problems during the simul and lost by abandonment. Did I violate Fair Play too?