While playing a game the live chess system kept initializing and finally froze mid game.  The game was posted as lost to me but in reality I had more points.  Can this be changed?

Unfortunately, I don't think chess.com can take back points from a game. What was the reason for the freeze? Check these out:

Do you have a fast internet connection? Do you use the latest versions of chrome or firefox? Do you clear you cookies and temp files from time to time?