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Glitch in the android app.

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GnrfFrtzl

I have this weird glitch on my android app, that most of the time when I try to send out daily challenges, it gives me the text:
"Make more moves before creating more challenges", even though I've made all of my moves in all of my games.
Sometimes the problem goes away, but it always comes back.
Is it because the app collects all data and sends it only every other minute in one package (some app do this), and in the meantime, stuck in the grayzone, it still thinks I have moves to make, or it's a simply glitch that needs fixing?
Anyhow, please respond if you have the same problem, or know how to solve it. 

Amelia

Thanks GnrfFrtzl, if you haven't already, will you try clearing the app data, uninstalling and re-installing the app please? If it still happens will send in a report to us at support here and let us know which version of the app you are using. The current versions are 3.2.16 for Play and Learn and Chess.com Classic version 2.0.39. If it is a glitch, we will be happy to fix it! :)

GnrfFrtzl
Calamondin írta:

Thanks GnrfFrtzl, if you haven't already, will you try clearing the app data, uninstalling and re-installing the app please? If it still happens will send in a report to us at support here and let us know which version of the app you are using. The current versions are 3.2.16 for Play and Learn and Chess.com Classic version 2.0.39. If it is a glitch, we will be happy to fix it! :)

It's Play and Learn, latest (I've enabled it to auto update, so I'm assuming it is).
The problem is not always there, but it returns every once in a while.
I also have this freezing kind of thing, that when making a move, sometimes it takes half a minute to jump to the next game.

loopylupine

Hi, I'm not able to request a rematch when looking at completed gamest. It's not on the drop down menu. Is this available on the Android app? It's frustrating to have to go to the website to do that. Version 3.2.16

loopylupine

Also, no option to claim win on time even though less than 60 sec showing

GnrfFrtzl

I'm going to try everything with the app to give you a detailed of my problems, I've found several now that I think about it.
Most of them were still there after reinstalling the app.
Moving the app between the memory card and the internal memory seems to make no difference (read somewhere that it can cause problems with some apps).

GnrfFrtzl

Every problem listed below is happening on Wi-Fi.
I have uninstalled, cleared the datas, and reinstalled the app.
I've also tried to move it between the sd card and the internal memory, but that doesn't seem to make a difference.
I'm using a cheap Navon smartphone that has Android 4.2.2. as its system.
The problems I've encountered are the following:

- After being done with all of my correspondence games, the app doesn't let me create more challenges, giving me the text
"Make more moves before creating more challenges"
This problem goes away if I exit the app and start it again.
- "Lag" in correspondence room. For example, the top icon says that I have 20 games waiting my move, but on the list, only a few show up. The loading animation at the top goes on and on, and eventually, in half a minute, all the games get listed.
- Freezing in the correspondence lobby.
I have set the app to jump to the next game immediately when done with a move. Sometimes it takes half a minute to do so.
The check mark appears at the bottom after the move being made, the loading animation starts, and gets stuck.
If I exit the app and reenter it, the move is unmade and I have to do it again.
Turning off wi-fi and turning it back on solves this, but it always comes back, especially if I have more games to make moves on.
- Alerts don't work.
At the top I see the icon that someone sent a message to me or that a game ended, but when I click on it, the app shows me a blank chessboard or nothing at all.
When I go back to the lobby, the given alert disappears.
- Chatting doesn't work.
Randomly, sending a chat message in a game just simply doesn't work.
I can type all I want, it won't be sent.
Exiting the app and reentering it solves this problem.
- Article diagrams (not sure if it's a glitch)
Whenever I enter a diagram in an article, when I exit said diagram, the app jumps at the very beginning of the article again. Not sure if it's a glitch or just simply a weird design.

That's all I've found in a couple of days.
These are all affecting my play, and were never issues in the older version.
Please respond.

garnet7000

The glitch on my Android app is a lag on the search for a new 10 minute game. It' so long to find a match and then all of a sudden, it looks like I resigned on a game that never came up. Is this common for anyone?

stupidmofo

Hi I have a problem too but not like the others it's just that every time I flip the screen and put it back the status bars and names don't show I think I'm on the latest version I've tried contacting your tech support and they said I should clear the app data uninstall and reinstall and I've done it about 2 times now but it's still like thisnull