Hello why haven't I been refunded ??

Hello I have had abit similar problem though not entirely I have paid for a 1 month diamond membership for 11 euros, after 1 hour from payment I changed my mind because I decided the bonuses of a membership doesn't mean much to me so I cancelled and filled in the reason but now it's been several days, roughly 1 week now and I haven't got my money back why ? It is the first time I did it so it is according to Subscription Agreement, thanks in advance.

try making your complaint in an appropriate place.  If you dont know. Scrol down.  Click on 'help & support'.  Then there click on 'contact'. From there i think you know what to do. :)

Thanks mate I have talked with a mod in Help and Support that directed me in the right direction.