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How to report abuse ?


  • 3 years ago · #1

    e4_guy

    Hi,

    I've read it before, users get abused on chat and so, and there was suggested to open support ticket. I could not find where to open it :)

    This is not first time for people to call me names, after losing games, but this time it's simply too much.

    Just won two games against one member, and had to go, thus declined rematch request. Here is this very short conversation:

    [deleted by moderator:

    We're sorry you have come across the odd offender. Please don't disclose offensive content publicly in forums, and if you want to report an abuser, submit a ticket to staff as explained in post #2.

    It's not true that chess.com tolerates such users, but although they are the exception rather than the rule in chess.com, unfortunately, in every large online community there will be some offenders, and we'd just like to remind you that you have the option to disable chat, block the user and move on to your next gameSmile.

    Thank you,

    Moderator]

  • 3 years ago · #2

    omnipaul

    The simple way to get there is to follow this link:

    http://support.chess.com/Tickets/Submit

    If you need to find it yourself sometime later, here are the steps I took to get there, and they should work from just about any page on chess.com:

    1.) Click on the "Help" link in the top right corner of the page (in the gray area, between your username and "Logout")

    2.) On the page that opens, look to the bottom left corner of the page.  There is a link that says "Contact Support" and has an envelope icon next to it.  Click on that.  That should bring you to the page that the link I provided you opens.

  • 3 years ago · #3

    e4_guy

    Yes, thank You. I see it now.

    There is no point reporting this, since Chess.com tolerate it, and members are advised to disable chat/block offenders.

    That's not a point here, but what to do. Will add this member to whatever is called block list.

  • 3 years ago · #4

    AndyClifton

    Posting such snippets on the forums only gives the offender a much larger audience. Wink

  • 3 years ago · #5

    philidor_position

    Mahniti wrote:

    Yes, thank You. I see it now.

    There is no point reporting this, since Chess.com tolerate it, and members are advised to disable chat/block offenders.

    That's not a point here, but what to do. Will add this member to whatever is called block list.


    Chess.com doesn't tolerate such offenders. Send your report with a screenshot and see what happens. Smile

  • 2 years ago · #6

    e4_guy

    So, I did disabled chat for quite a while. It was quite time to play.

    Today, I've enabled it back because I've wanted to explain to one guy something. And Boom, another idiot, stright away:
    [quote]xxxOT: you called that a tactics?

    xxxOT: you disgust me... hahahaha

    xxxT: any last words?[/quote] 

    Name is edited, of course. Conclusion - disable chat again, and never allow idiots to provoke me again.

     

    After checking his profile - nothing strange, he is a kid. 

  • 2 years ago · #7

    AndyClifton

    And so once again, you have allowed some doofus to reach a much larger audience than he otherwise would.

  • 20 months ago · #8

    powai_mumbai

    But stupid people deserve an audience so that hopefully they ll be ashamed of their actions.

    I am being racially abused user   m posting on his profile but he can post on my profile! What logic is this?

     

    Such jerks need to be kicked out of the community. My culture, religion and education taught me to respect other religions and conutries. However this guys is being really stupid. Is there a way to report a racist user?

    http://support.chess.com/Tickets/Submit


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