I tried to log in last night hoping to make a few moves I needed to make before bed, but the website was under construction so I couldn't. I was relieved to see that they would add 24 hours to everyone's time so people wouldn't flag due to not being able to log in. This morning, to my dismay, I lost two games on time because of this delay, and almost a third (81 mins left). What happenend to these extra 24 hours of time we were promissed on our games? I am not very stoked about this as I was definitely not losing one of those games, and in the other I still had a lot of play left to compensate for my lack of material... Seriously if this is going to happen again than I want a warning far in advance when the site will be down, so I know to make my moves earlier. I hope this is the right place to post this...

Contact chess.com about it. I didn't know the site was under construction.

The same happend to me...

I have had the same problem, they should renew the games as under this rule they put >>>

Support Center » Frequently Asked Questions » Can you please make an exception and change my rating? Please?

Can you please make an exception and change my rating? Please? SolutionNo. We will NOT change your rating for any reason other than a technical failure at Chess.com. That just wouldn’t be fair.

So, they should change your games back and your rating, I want 24 hours more too.

Yes, but how do I get them to do that? Who should I contact? Are they aware of this thread?

http://support.chess.com/index.php?_m=tickets&_a=submit