10994 Players currently online!
Man vs. Machine - good luck!
Turn-based games at any time!
Vote for the best move to win!
Do you have what it takes?
Sharpen your tactical vision!
Get advice and game insights!
Learn from top players & pros!
View millions of master games!
Your virtual chess coach!
Perfect your opening moves!
Test your skills vs. computer!
Find the right private coach!
Can you solve it each day?
Bring it all together!
Beginners, start here!
Make friends & play team games!
News from the world of chess!
Search all Chess.com members!
Find local clubs & events!
Who's the best of your friends?
Read what members are saying!
Has anyone else ever had issues with missing vacation days?I registered this account in Oct. of '09 and should have, based on Chess.com's accrual system (2 additional Vacation Days added monthly -- on the first and fifteenth of each month), I should have accrued at least 10 additional days.To my recollection I started out with 40 vacation days on your basic & free membership level. When I updated to platinum membership on 2009-11-16, I then had 2 months worth of vacation.There is no point in time since my registration here that I could have possibly used more than 6 full days of vacation.
I currently only have 5 vacation days remaining. Why is this?-- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - --If one views this relevant forum from Chess.com support & staff, ( http://support.chess.com/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=31 ), you'll see this post script toward the bottom:" NOTE: The previous vacation system gave 40 days across the board to everyone every Jan 1. We have removed that system. However, people who signed up before August 1 will not have their vacation lowered below 30 days. "This page fails to append the years to those dates, but when I right click and view page info, Firefox tells me it was modified on Thursday, February 25, 2010 11:19:16 AM . . . On the other hand, I just did some testing and Mozilla claims pages I know for a fact haven't been updated in years were last modied . . . today.Regardless of Firefox's failed endeavours to provide me with the correct date of the last modification, I'm going to assume they're saying the system was removed as of January 1st, 2010 . . . and people registering prior to August, 2009 will never have their vacation days lowered below 30. So I missed out by less than two full months. Dang! -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - --Let us assume that on January 1st, 2010 my vacation days dropped to 7 in accordance to Chess.com's new jurisdiction. What about my accrued days? I earned those fairly. This would bring me to 17 total vacation days. If we take away the upper bound of estimated total vacation time previously used, I would still have at least 11 days left.I'm down thirteen dollars this month (would have most likely never signed up for a paid account, had the vacation days allotted not been purposefully misleading), in effort to obtain a Diamond level membership for the allotted 90 days of vacation. I'm down thirty-one total dollars, all things considered.If this isn't remedied at some point, I wager I will not be spending any future money towards Chess.com.
Serendipitously, I just noticed this at the top of the memberships page,
"Upgrade Today w/ 100% Satisfaction - 30 Day Money-Back Guarantee w/ no questions asked!"
With whom do I speak with about that?
-- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - --This statement in the FAQ is misleading: "In a nutshell, you earn your vacation by actively spending time on Chess.com. You can also become premium to enable more vacation or raise your vacation cap. "Also misleading are the specifications provided for the 4 different membership levels here:http://www.chess.com/membership.htmlVacation Time for . . .Basic: Max 30 Days (Isn't the cap for basic only 7 now? This needs to be ammended.)Gold: Max 60 DaysPlatinum: Max 90 DaysDiamond: Max 90 DaysSeems as though you're being told that's the number of days you will . . . actually recieve.
-- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - -- - --
I would just like to state that I'm appreciative of all the services provided by the staff at Chess.com and still would recommend the site to anyone with even a very minor or casual interest in the game! They've got a good thing going on here. Keep it up, guys.
I'm vacationing to New Mexico mid-March for a week. I will not have internet during this period.
Is it safe for me to assume the vacation days will not be amended, and is it safe to consider the on-going games I have as of now prematurely lost?
Would be at least nice to know whether or not that's the case. That way, I can resign now and not fret over lost causes.
Wish someone would contact me back saying something, anything, anything at all about this. Even if staff doesn't want the hassle of dealing with an unhappy customer, at least offer the common courtesy of telling me I've been denied any changes to VC days.
This is my fifth attempt to contact Chess.com support/staff in the past three weeks.
never had any issue.
Never happened to me too
I appreciate the feedback, wilt & David N.
So, what do I do next?
Target every individual chess.com staff member I can locate to get some feedback about this?
My options are rather limited, and as of now, contacting individual staff seems like a reasonable new course of action.
My vacation days got cutted in half...
Has this happened to anyone else?
I don't understand how the adding on of more vacation days works at all. :(
Faking a LOW rating to win !!
by slimcheffy a few minutes ago
Setting up Positions on a Board to Study?
by Ziryab a few minutes ago
by cmy999 a few minutes ago
3/28/2015 - Y.Pratibha - H.Koneru, Calicut, 2003
by saysaybonaynay 9 minutes ago
Can someone explain the "Matrix system" better for me ???
by leiph18 10 minutes ago
Poker Chess Magic The Gathering Baccarat
by Jion_Wansu 13 minutes ago
Post Your Vintage Staunton Chess Sets Here
by goodknightmike 14 minutes ago
I want to join a chess club
by leiph18 19 minutes ago
Podium Prediction Plus (PPP) - "US Chess Champs 2015"
by TitanCG 22 minutes ago
Creating Groups Advice
by notmtwain 29 minutes ago
Why Join | Chess Topics |
Help & Support |
© 2015 Chess.com
• Chess - English
We are working hard to make Chess.com available in over 70 languages. Check back over the year as we develop the technology to add more, and we will try our best to notify you when your language is ready for translating!