Money Back Guarantee 30 days - no questions asked!

Hi guys,

I tried to use the contact form: https://support.chess.com/customer/portal/emails/new

However when I click the send button, nothing happens, tried firefox and chrome. This does not leave a good impression of your services tbh.

I would like to make use of the 30 days money back - no questions asked - guarantee.

You charged my credit card on March 10, I would kindly ask for a refund.

Thanks and best regards,

Tobias aka der_torte

Hi Der_Torte,

I'm sorry for the delay, this should have been handled for you much sooner. We migrated our entire support system from one company to another un an upgrade, in the process the Send button broke. We are trying very hard to get that fixed for people. It seems to mainly be broken for Chrome users though. Is it still broken for you if you use Chrome or any other browser?

With regards the refund, I have now done this for you and your account has been returned to basic level membership. Please allow between 7-10 working days for the refund to appear back on your card/bank statement

(Possibly sooner, depending on how quickly your bank processes the transaction).

Thanks a lot for your reply and the redund. The problem contacting the support occured using firefox and chrome a few days ago, I haven't tried since then.

Best,

Tobias

I have also just very recently canceled my diamond membership and would like to make use of the 30day money back promise. To the account I'm posting with.

Please get back to me asap.

Thanks

Why not send a message to support directly?