I cannot make my picture visible. It showa up on my personal profile page, but not on a public profile page. I am "faceless" when playing matches. Please advise!

try hitting control+R on your keyboard :)

Thnk you, Erik. I have tried that. Several times. No luck! My e-mail comes up instead :)

It is?????? So Margreet, why can't I see it on my computer? :)

Erik, Margreet, see my picture does not show up in a upper left corner of this reply form. But your's does.

Eric, this is a great web site. Great job! 

 

it does show up, try hitting the refresh button next to the web address at the top of your screen mine was like that befor I did that and it was a mistake

Thank you, Timothy. Just did that. Still says "no photo" next to my other information on my Public Profile page. I know my picture is somewhere, because I can see it on "My Home" page..... Strange.....

I am lost on what to do, and I am a bit of a computer geek I will look into it for you. how big is the picture

 

Thanks again. I really appreciate it. I re-sized the picture to 100x100 pxl. It is in a Microsoft Office Manager Format, gif, 5.03 kb.

try to refresh again and see if it shows up

 

Still nothing.... Is it possible it'll populate tomorrow?

yes it might I will keep looking for an answer for the problem for you untill then

Thanks again.... Talk to you on line.....

i usually just kick my computer once or twice.  three times is over-kill.

marysson wrote:

i have found that if i upload a picture to my profile page ( i change it alot ) that the old picture ( and in your case the original gray non-picture ) will NOT also load to the board play page ( little picture to the left of the board ) unless i first hit the

refresh button on first coming to the play board page...try this.. 

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that is what I meant when I was saying try the refresh button thanks for the clarification

This is a problem with individual user's browsers -- though it seems enough people have this problem that chess.com might want to consider how they handle the pictures.

 

The first time a typical browser encounters a picture, it stores that picture in a local cache. The next time it encounters the same image, it loads it from its local cache rather than downloading it from the website. This makes the page load faster, but if the site hosting the picture has changed the picture (but not the name), the browser is at risk of displaying the old picture instead of the new one.

 

One way to ensure that you are seeing the most updated pictures is to clear your local cache (this is why Erik suggested ctrl-R, this is the keyboard shortcut to clear the cache on the most popular browsers). However, just because you see or don't see the updated picture doesn't mean everybody else does.

 

Maybe chess.com should rename the avatar picture every time a user changes their picture? 

Thank you all for the advice. I'll keep truing all suggested methods.....

Happy New year everyone!

Are any of you seeing my picture? It is suppose to be an old man playing chess. (Although I am not that old....:) 

One more thing.... When I hit "Control R", my e-mail in-box shows up, as for "read mail". So I am not even sure CTRL R is responding. I have tried a refrsh button. I will do it again, as some of have suggested, when I log on to play next time....

Yeah I see the picture. Here it is: