I AM looking for a site coach. I am still trying to navigate around this site and some of the information, most of which is not answered in FAQ or Help. I am a member of Chessworld and they offer a welcomer that walks one through all the things that are offered. It is great to have  that kind of help!

We have a coach page which lists all available coaches:

http://www.chess.com/coaches 

Not a chess coach, a means of finding out how to use the site. Information is a bit sparse. So far everything has been by trial and error. That is not a good way to introduce a site.

good question erudite! there certainly is a lot to see here! i think you will find everything you want if you use the menu at the top - just rollover the links and take a look. that said, yes, we wish we had a welcomer for every new member. the problem is that we get 600-800 new members every day! it is a curse and a blessing.

we'll look into getting a better system in place...

thank you!