No pieces on chessboard online game

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26th October 2009, 05:52am
#1
by stwils
GA United States
Member Since: Sep 2008
Member Points: 637

 I was playing a game this morning, and when the other person's game came  and said "My move" I opened the game. Chessboard was there. But there was nothing on it. Also I could not find anything on the moves or details box. What has happened?

stwils

26th October 2009, 06:02am
#2
by amitprabhale
Mumbai India
Member Since: May 2009
Member Points: 270

Interent connection fault

26th October 2009, 06:04am
#3
by stwils
GA United States
Member Since: Sep 2008
Member Points: 637

So what do I do?

stwils

26th October 2009, 07:04am
#4
by stwils
GA United States
Member Since: Sep 2008
Member Points: 637

Can someone help me, please.

stwils

26th October 2009, 12:29pm
#5
by stwils
GA United States
Member Since: Sep 2008
Member Points: 637

I'm happy to report that our good chess.com staff fixed the problem!

stwils

31st October 2009, 11:37am
#6
by sk8rjason
Ohio United States
Member Since: Oct 2009
Member Points: 2

I am having the exact same problem, do you know what the fix was?

31st October 2009, 11:52am
#7
by stwils
GA United States
Member Since: Sep 2008
Member Points: 637

I contacted chess.com's help. They fixed it for me. They could see the blank chessboard, too.

Good luck.

stwils

31st October 2009, 11:56am
#8
by sk8rjason
Ohio United States
Member Since: Oct 2009
Member Points: 2

Thanks, I have contaced help now.

31st October 2009, 12:00pm
#9
by stwils
GA United States
Member Since: Sep 2008
Member Points: 637

They should respond by email very soon.

stwils

 

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