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No response moves in tactics and mentor


  • 20 months ago · Quote · #1

    thesilverfox66

    Is anyone else experiencing problems with tactics and chess mentor?  I can make my first move, but no move follows.  Worked fine yesterday.

  • 20 months ago · Quote · #2

    baddogno

    Kohai says they've sounded general quarters, and all developers are on station and working to fix it.

  • 20 months ago · Quote · #3

    acconway1

    Yes, I've been messing with it for an hour. The "key squares," "key pieces," etc. aren't working either.

    I just purchased a premium membership and nothing is working. I'll defintely be taking advantage of the no-questions-asked 30-day money-back guarantee. What a dissapointment.

  • 20 months ago · Quote · #4

    baddogno

    To be fair, acconway 1, I've been on site for over 2 years and this is the first time I've seen the main pc application get this screwed up.  Mobile applications are a whole other story....

  • 20 months ago · Quote · #5

    acconway1

    Well think of it from my point of view. I paid 100 dollars for a product that's not working. Not only that, but I wasted over an hour of my time trying to figure out what I was doing wrong when, in fact, the problem is on their end. I don't like paying money to have my time wasted. I don't think anyone does. 

  • 20 months ago · Quote · #6

    baddogno

    The videos are still working.Smile  I do see your viewpoint which is why I rushed to defend the site and let you know this is not a normal occurence.

  • 20 months ago · Quote · #7

    jac1yn

    We are working as hard as we can to get these issues fixed. My apologies for the inconvenience!

  • 20 months ago · Quote · #8

    kohai

    We're deploying a fix, please try again in a minute or two

  • 20 months ago · Quote · #9

    Musikamole

    How does an update cause things to stop working, like TT? I thought that updates make things work better.

  • 20 months ago · Quote · #10

    horaci77

    I have the same problem. After the first answer I don't receive any answer more. Greetings!

    Horacio

  • 20 months ago · Quote · #11

    kohai

    Musikamole wrote:

    How does an update cause things to stop working, like TT? I thought that updates make things work better.

    Sadly this is one question I can't answer for you as I'm not a programmer.

  • 20 months ago · Quote · #12

    Musikamole

    acconway1 wrote:

    Well think of it from my point of view. I paid 100 dollars for a product that's not working. Not only that, but I wasted over an hour of my time trying to figure out what I was doing wrong when, in fact, the problem is on their end. I don't like paying money to have my time wasted. I don't think anyone does. 

    I've been a diamond member on and off for several years, and I have never seen chess.com self destruct like this before.

    The timing couldn't be worse for you, spending a 100 bucks just before the site blows up. You should get a free month added on to your premium membership, for the trouble it caused.

  • 20 months ago · Quote · #13

    kohai

    Can those of you who were experiencing problems with TT and chess mentor try now and see if its working for you?  Mine appears fixed

  • 20 months ago · Quote · #14

    kohai

    Great!


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