Obviously staff isn't "only here to take your money."

Read the coach FAQ, http://www.chess.com/coach_/faq.html

and you'll see that the payments are transferred to the coaches' accounts once a month, that's why you haven't still recieved your payment:

Once each month, we will remit your students’ payment amounts (less 5%) directly to your PayPal account. Coaches may expect payment on or before the 15th of each month, based on all student payments taken in the previous calendar month.

omg there was no reply from the staff in only 6 hours!!!

if you want help from staff you should submit a ticket.

Then what is the point of a "help and support" section of the forum?

Presumably so the staff don't get bogged down with questions other members are capable of answering. (This is not one of those times.)

Bingo! While staff does try to read these, the best way to be sure you get an answer about something like this is to submit a ticket.

heloo!!
Preswumably  so  the  staff  dont  get  bogged  down  with  questions  other  members capable of answerning (This is  not one  of  those  time

 dont forget these guys get a lot of money comin in so i don't see why staff pays so little to coaches