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I keep losing matches where i move and the timer runs down, thinking my opp has abandoned, and then I lose. They have moved and the move hasn't registered. Does not matter if I refresh the board. sam happens on the android app. i just forked out for a platinum membership and so this is really annoying me. It's happened 4 times noew, all whilst in winning positions and cost me points. Seriously unhappy.
On your computer, how often do you clear your cached files and cookies, and on the Android, have you tried uninstalling and re-installing the app?
Yes, I've tried reinstalling. Still does it. On the computer it does it on shut down. It's a uni PC so it gets wiped every log off.
Thank you. What else is going on in the background when you are playing. Does it happen if you only have Live Chess open?
I just re-installed and tried playing twice. Happened both times, the last time it told me I somehow won by checkmate but lost points.
I saw the same issue recently on my iOS device during a Live Chess game. My iPad thought it was my opponent's move, and showed his clock running. A few minutes later, he sent me a "are you going to move or leave?" message. Nothing I could do would make the app realize it was my turn, and I eventually lost on time.
I haven't tried to reproduce the issue since, but I could give it a try or provide additional information if it helps with diagnosis.
I do not have to set up special circumstances, it is almost the norm rather than the exception. I started playing 5+2 instead of 2+1 because I can jog its memory if I am reviewing moves as it updates, this usually takes 15-45 secs. This is a really annoying way to play and puts me at a disadvantage in almost every game. Plus it prevents me from playing on the go as I must commit 15 mins or so to a game. It's almost enough to ask for a pro-rated refund over, I have nearly destroyed an expensive phone over it a few times.
Hi, yes it happens irregardless of whether I have any other apps open on Android or, now, when playing on desktop using Chrome. The only solution I have found on the weekend is too log off with one device and log on with another. Which, while effective, is not practical.
Ah, previously are you logged on on all devices simultaneously? Are you seeing the 'Another Login Detected' pop up notice?
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