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i have enough money in my paypal account, which is $51 transfered from my bank acc to paypal, for Platinum, but the site just keeps asking for the credit card details...what should i do? And how can i go to email@example.com?
If you haven't verified your account with paypal by attaching a card it may throw back those messages.
If you log into paypal, look at the top of the page where it shows 'Send Money',
Make sure its on the 'Pay Anoyne' tabhttp://grab.by/e0DS(monetary amount I added was as example)Please DO remember to add your Chess.com username in the box at the bottom of the pagehttp://grab.by/e0DW
i have done what you directed me to, though im still not sure about the "Pay Anyone" tab as i didnt see one. What will happen now, as i want to upgrade my acc to platinum? Thank you.
do NOT click 'send'.
Enter in some info on that page, then click next/proceed. Does that next page show you the same as the screenshot i posted above?
Make sure the tab isn't on ebay :D
there were two pages, one for entering the amount of money, one is for verifying, in which i included my username. After that i clicked send... Is there a problem?
No I just wanted to make sure you did see that second page I posted.
I can confirm it did reach us. It just has to be added now by billing staff to your account :)
i would like to know how long is that gonna take? after that i can just use paypal to pay? i sent $50, so will my acc be automatically be upgraded to 1 year platinum? thks
It shouldn't take long. I don't work in billing so can't say for sure sorry.
what is the status now, i sent $50 and still havent receied a response?
Your premium has been added :) Its showing by your username above
I still don't understand why Paypal doesn't work. It works on every other site i have ever tried but chess.com
The issue seems to be that you only allow Credit Card Payments via Paypal which seems rather stupid when Paypal is the only option besides Credit Card Payment.
Also the current solution to send money directly to your Paypal account including the account details of chess.com while also writing to a mod of chess.com that the payment was done and still waiting for three days or more until the account is upgraded is unacceptable.
This solution is also nowhere found except when digging deep into the forums. I wonder how many people tried to buy a premium service and finally didn't do because it didn't work.
You are losing so much money on this that every other manager responsible for money transfers would be long fired in every other company.
So with the ongoing translation of chess.com to every european language you should consider to get this finally fixed.
Its not because we don't allow it though.
no paypal, no diamond-membership.
I'm facing the same problem as everyone else here. I realize that it is difficult to cope with, but if the problem itself can't be solved, would it be possible to put a disclaimer on the page? At least for German customers, as they seem to be the only ones affected?
It would have spared me the trouble of making the payment manually and waiting 24 hours before considering looking it up and writing a support ticket. The idea wouldn't even have crossed my mind if I hadn't read about it here.
I therefore agree with ZeroMotion: I feel like you're loosing a little bit of money here. Since you can only find this thread by deliberately searching for it, many people just forget about purchasing a Premium Membership, not knowing why it doesn't work and - more importantly - not willing to investigate further. At least that's the scenario I nearly found myself in.
You can make payments with the help of currency online website , its a online servic provider who gives many services such as transfer online money , currency exchange , currency conversion etc
http://www.currencyonline.com/ef/1324/default.aspx sign up with it and enjoy services.
I wanted to buy a premium membership using the paypal and it seems that I got the same problem.
And this problem with paypal makes me not to trust the site even more to give it my credit card information.
Yup, two years later... still ongoing
I agree with ZeroMotion, this is unacceptable. I want to upgrade to Diamond, but won't do so until paypal works...
This site is definitely losing money! I am sure, I am not the only one who thinks that way...
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