This is a message previously posted in Help & Support by rreyes41

but as it was hijacked, i'm reposting it here.

He said :

I had 25 second my rival speedyrook the second 8 I with the gained item playing very rapidly the time of him it was freezing and my time was advancing. This is a trap of a hackers. ti lose per time the item.

This has spent already 3 times to me since I am playing in chesscom

No rreyes41, its not hacking/hackers :)

So I can understand what happened better, I've contacted your opponent to ask what he saw on the clock.

It could be a delay between player and server (lag) or it could be something else. I need to check on this.

Some people when loosing the game starting to find any reason,he is hacker,lager,but whey dont find their own mistakes,most of them even doesnt now what Premove is.

THIS  IS  CRAZY  XAKER