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Resolved: problem reaching login page


  • 20 months ago · #1

    linksspringer

    I have had big problems today reaching the login page at https://secure.chess.com/login.html

    I kept getting this message:
    An error occurred while processing your request.
    Reference #97.b528434d.1287043562.591fd9f 

    Obviously I have managed to login now :-) so this is FYI in case
    others are struggling. 

  • 20 months ago · #2

    Lampman

    I had the exact same problem earlier today.

  • 20 months ago · #3

    xqsme

    Occasionally when logging in is a problem I can get round it sooner  by Googling for chess.com log in... you then have to look carefully above the ever present  flashing adverts to see a rather inconspicuous " sign in" box ... it works !usually !

  • 20 months ago · #4

    HoldemRulzOK

    Yes I had the same problem for at least an hour, tried getting to the login page at least a dozen times.

  • 20 months ago · #5

    djcaf

    I have just received an email from chess.com support and apparently this is now fixed (I had the same problem this morning). I am obviously now logged in so I am guessing the issue is indeed resolved... Laughing

    If it is still causing anyone issues it may be worth clicking the following link before trying again:

    http://www.chess.com/clear_cookies.html

  • 2 months ago · #6

    channet

    the same problem 4 me tooo


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