Upgrade to Chess.com Premium!

Puzzle of the day and mentor won't load??

  • 22 months ago · Quote · #1


    The puzzle of the day board won't load and when I try to open chess mentor the board shows another unplayable board sitting on top of it. I can play live games fine and i've updated and checked java, and also tried reloading. Does anyone know what to do. I want to become premium but if i can't fix this theres no point. If anything in this msg is unclear please tell. Thank you!

  • 22 months ago · Quote · #2


    which browser are you using and is it updated ?

  • 22 months ago · Quote · #3


    The older versions of IE have some trouble with chess.com. I would try using chrome.

  • 22 months ago · Quote · #4


    I've tried it in firefox, IE and Chrome and they all have the same issue. I've used mentor on a friends computer and it was awesome so I really want it at home.

  • 22 months ago · Quote · #5


    so what is the different between your friend's computer and yours ?

  • 22 months ago · Quote · #6


    Can't remember what my mates comp is, mine is a dell laptop.

  • 22 months ago · Quote · #7


    Try use Chrome again, but this time ensure its the latest release of chrome, and also clear all the cookies and cache, see if that helps

  • 22 months ago · Quote · #8


    my chrome is up to date and i've cleared the cache and cookies. but it still doesn't work. maybe its my comp. thanks for all the help everyone.

  • 22 months ago · Quote · #9


    My puzzle of the day and mentor is working perfectly fine. Maybe you should  restart the computer? Or, it could be the Java.

  • 21 months ago · Quote · #10


    It turns out that i thought my chrome was upto date but it wasnt. and now that its updated everything works fine. thanks again for all the help everyone. much appreciated.

Back to Top

Post your reply: