hi, i have cancelled my diamond membership before 30 day money-back guarantee expired but i didn't get a refund yet.  thanks.

You will soon, don't worry.  Chess.com's just a little busy probably.  Or maybe you just never payed.  Your fine

I dont want to re-up yet can I get refund please

most of the time i've got a red signal even my network are full bar, sometimes i can't move my pieces? or i lossed my time without running my timer? those things are regular problem? 

I dont think anyone checks these help forums. Costumer service is pretty bad here.

I dont think anyone checks these help forums. Costumer service is pretty bad here.

Fill in the form, to contact staff directly:

http://support.chess.com/Tickets/Submit

You dont think I did that?

I'm not a mind reader.

True lol.

How long ago did you send in the ticket?

2 days ago 

It's the weekend.

When nine hundred years old you reach, look as good, you will not, hmmm?

You do know they reply only to your e-mail account & not your chess.com message inbox ?

I find the staff here pretty good - whenever I've reported an issue to H&S, they usually reply the same day.

Who do you fancy? 49ers or the Ravens?