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  • 18 months ago · Quote · #1

    tolga1084

    hi, i have cancelled my diamond membership before 30 day money-back guarantee expired but i didn't get a refund yet.  thanks.

  • 18 months ago · Quote · #2

    King_undercover_vamp

    You will soon, don't worry.  Chess.com's just a little busy probably.  Or maybe you just never payed.  Your fineSmile

  • 17 months ago · Quote · #3

    Gambler_123

    [COMMENT DELETED]
  • 17 months ago · Quote · #4

    Gambler_123

    I dont want to re-up yet can I get refund please

  • 17 months ago · Quote · #5

    airbug_88

    most of the time i've got a red signal even my network are full bar, sometimes i can't move my pieces? or i lossed my time without running my timer? those things are regular problem? 

  • 17 months ago · Quote · #6

    Gambler_123

    I dont think anyone checks these help forums. Costumer service is pretty bad here.

  • 17 months ago · Quote · #7

    Doggy_Style

    I dont think anyone checks these help forums. Costumer service is pretty bad here.

     

    Fill in the form, to contact staff directly:

     

    http://support.chess.com/Tickets/Submit

  • 17 months ago · Quote · #8

    Gambler_123

    You dont think I did that?

  • 17 months ago · Quote · #9

    Doggy_Style

    Gambler_123 wrote:

    You dont think I did that?

    I'm not a mind reader.

  • 17 months ago · Quote · #10

    Gambler_123

    Doggy_Style wrote:
    Gambler_123 wrote:

    You dont think I did that?

    I'm not a mind reader.

    True lol.

  • 17 months ago · Quote · #11

    Doggy_Style

    How long ago did you send in the ticket?

  • 17 months ago · Quote · #12

    Gambler_123

    2 days ago  Yell

  • 17 months ago · Quote · #13

    Doggy_Style

    Gambler_123 wrote:

    2 days ago 

    It's the weekend.

  • 17 months ago · Quote · #14

    Gambler_123

    When nine hundred years old you reach, look as good, you will not, hmmm?

  • 17 months ago · Quote · #15

    stephen_33

    Gambler_123 wrote:

    2 days ago 

    You do know they reply only to your e-mail account & not your chess.com message inbox ?

    I find the staff here pretty good - whenever I've reported an issue to H&S, they usually reply the same day.

  • 17 months ago · Quote · #16

    Gambler_123

  • 17 months ago · Quote · #17

    Doggy_Style

    sweatyknickers wrote:
    Doggy_Style wrote:
    Gambler_123 wrote:

    2 days ago 

    It's the weekend.

     

    I can't think of anything that might be preoccupying folks in the Bay Area today...

    Who do you fancy? 49ers or the Ravens?

  • 17 months ago · Quote · #18

    Gambler_123


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