Tournament stuck between rounds

Hi Guys,

This tournament I am directing has apparrentlly been calculating next round for some time. Can you kick it on please.

http://www.chess.com/tournament/capns-triangular-gambit-series-v---cochrane-gambit---centre-variation

Hi! Sorry about that. Do you recall how long its been stuck on calculating next round?

I hadnt been paying attention but a player alerted me 2 days ago.

Thanks for the information. I've reported the issue to our team. Sorry for any inconvenience in the meantime.

STill no change.

I'll check into the progress and let you know what I find out. Really sorry for the wait!

Hi jac1yn - it's still stuck.

I believe I'm having this sort of problem with https://www.chess.com/tournament/let-s-play-multiple-games-simultaneously. The first round is over, but it won't start the second round. It seems confused by the group of three people, as if it expects them to play more games. Thanks in advance for any help you can provide.

Never mind; it's working now.

I have lost 3 games where the opponent is in check, but I loose on time. NOT my move' What is happening?????

If you look at the games in the archive you will see that your move never made it to the server. You were disconnected. It sometimes happens like that and the client doesn't register that you are disconnected.

https://support.chess.com/customer/en/portal/articles/1444918-my-internet-connection-is-fine---why-am-i-getting-disconnects-

https://www.chess.com/blog/News/how-to-adjust-your-live-chess-connection