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Why when considering upgrading, I am offered £24 from my current membership towards diamond status, together with a new payment of £38 making £62 in total for what should be a whole years diamond membership. yet it shows membership only running from today (10 january) till 10 October! A period of just 10 months?
Aha - a true Scot ye are. :)
Yes, how do you contact the staff?
The numbers seem right to me. As I pay in a different currency than you, there is bound to be some error in the estimates I give below.
First of all, the price quoted to me for yearly diamond is $99/year. Using a quick conversion tool, that comes out to about 61.3 pounds, which is within reasonable error for the 62 that you quoted.
For yearly platinum, the cost quoted to me is $49, which is somewhere around 30.4 pounds.
If you have 24 pounds left in your yearly platinum subscription, then that corresponds to ~0.79 years, or about 9 and a half months.
Given the uncertainties in the exact values and conversion, I can see that going up to 10 months for your diamond membership upgrade.
Thanks for your comments and calculations, but you have left out the extra £38 chess.com are asking for. So they will have £62 of my money, yet they appear to be only offering 9/10 months membership!
@OP: To contact the staff, click Help & Support at the bottom of the page.
Help & Support
Click the radio button for Billing Help & Premium Memberships. Then fill in and submit the ticket.
You're paying 62 for 10 months of diamond and two months of platinum. The platinum is a "worse" deal than diamond, so you're ending up getting less than you would have if you had just gotten the year of diamond first, instead of upgrading partway through your platinum membership. It does look like you're getting a bum deal, but this is still cheaper than if you paid for diamond month-by-month from now until October, so in a way you're still getting something out of doing it this way.
Put another way, your membership is from October to October and your upgrade doesn't change that, it just changes what you can access for the remainder of your subscription. Since you have already used two months of that year for a platinum subscription, that money is already spent. But instead of paying the full month-by-month price, you're allowed to use the money from the remainder of your platinum subscription to get the rest of the time at diamond for the (cheaper) once-per-year price, and only have to pay 38 to complete that.
Thanks chaps - I have now made contact with the staff so I'll let you know the outcome shortly.
when you get the £6 or so refund you'll be able to get yourself a free range Haggis for Burns neet, and then when your Missus boils the bones for soup, you'll be sorted. you're a canny wee bunch you lot
It was a string vest like Rab C Nesbitt and a can of irn bru I had my eye on Charlotte, ya wee viper;-)
Just upgraded to diamond, renewal date has automatically jumped to one year hence. My Scottish pride remains intact!!
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