Urgent account questions from premium ignored for 4 days?

I only escalated it to urgent in the last day because there was no response for three days. And still no acknowledgement other than the original auto-reply. Its just answering a few questions, staff. I could spam them in here but I want reliable answers w/o all the irrelevant advice. Tix # 180876. My account expires w/i 24 hrs and it sure would be nice to know how to handle stuff before I can renew the membership.

What do you need to know?

This should do the job lol Writch. =]

Hi Erik,

I just would like to bring this to your attention if it has not been already, it's significance of urgency for my wonderful friend, Writch. =]

http://www.chess.com/forum/view/help-support/urgent-account-questions-from-premium-ignored-for-4-days

14th January 2011, 05:34pm

#1

by Writch
Northeastern Ohio United States

Member Since: Jul 2008
Member Points: 4278

I only escalated it to urgent in the last day because there was no response for three days. And still no acknowledgement other than the original auto-reply. Its just answering a few questions, staff. I could spam them in here but I want reliable answers w/o all the irrelevant advice. Tix # 180876. My account expires w/i 24 hrs and it sure would be nice to know how to handle stuff before I can renew the membership.

That's been messaged to him =]

=3

Thx, hikama. And @stormy, here is what I messaged:

Writch

Posted On: 10 Jan 2011 12:45 PM Dear Chess.com Staff: I have several questions as to what I may expect if/when I temporarily lose my premium status. Due to personal financial consideration, I may not be able to renew my premium payment byt the time my current status expires (it could be another month or so after the January 15th date). So here are my questions: SuperAdmin: Is it still the case that non-premium members can't be SuperAdmins to groups or are is there a granfathered-in clause (i.e. if you were a SuperAdmin before premium was lost, you are not "stripped" of the rank)? I'm assuming if one is stripped of rank, that if you regain premium status, you'll have to be re-promoted (i.e. I should appoint a "Dowager/Viceroy Admin" for the interim)? Themes: I have several personalized themes - some used for groups I administer - what happens to them? If later I pay again to regain my premium status, are those themes accessible again, or will they have to be recreated? If a Group is using the theme, will it stay the same unless reset by a SuperAdmin? Email: What if someone tries to send to the writch@chess.com I have now? Will it me closed/deleted in the interim? Thanks in advance for your replies. Again, I am hoping this will only be a temporary situation and I'm not looking for exceptions, just answers so that I know how to prepare. Kind Regards, Rich (a.k.a. Writch)