i love chess.com, and have had lots of fun. i closed my old account because i thought it would fix my problems related to no board in live chess, game archive that stopped working and when i try to see forum inserted games, the games take forever to load or dont load at all. im in desperate need of some help because i learned alot from this site, but i cant get any help.

You definitely shouldn't leave. I'm not a troubleshooting expert, but I can offer some advice. The #1 problem with the site is that it doesn't run so smoothly with Internet Explorer. Try downloading Mozilla Firefox if you are using IE right now. It could help a lot. I believe that internet connection could be another problem. I don't know how good your internet connection is, but it needs to be good to work well with live chess and this site in general. It should also be noted that live chess has significant problems and may not work regardless. A new version is on the way! =D Finally, I believe that certain operating systems don't function as well with the site. I am not, however, sure which ones specifically don't work.

This is actually the first time I've heard of problems like the ones that you are experiencing, and I can say that the site runs VERY well for me. Must be you. Seriously though, good luck trying to solve the issues - in the end, it'll be worth it for this amazing site!!

i love this site and for 4 weeks nothing but pure fun, but recently even making a new account, closing my orignal and getting firefox have not help me

I have had absolutey no problems here.  Using firefix has made all the difference in the world on live chess.  I hardy see ay popups in general when im on the site. 

i finally start a online game even though its sluggish and now i find out i cant even play there....

Is your computer hardware and software reasonably capable? Are you playing at high demand times. Is your computer close to locking up because of information overload?

How fast is your internet connection?  It sounds like you are having trouble downloading the graphics on the site.

If you see your other thread, i have been posting images and help text to help with your live chess problems :)

live chess isn't working

I have already mailed you and asked for more information on the other issues you're experiencing :)

Don't leave this site.  Erik and the staff are coming up with a new and improved live chess.  Maybe you won't have nearly the problems.

that window where you circled, it doesnt load for me i however click on this warning error triangle at the bottom left hand corner and this is the error i get line 1578 char 768 error:syntax code:0 the explanation above these numbers is a error has occured that is preventing the page to load correctly\

Have you tried re-installing your browser?  Running a virus scan?

i have  tried firefox and safari and im running norton 09

Does the same error come up in both browsers?  Have you done a file scan with Norton?  Have you tried shutting off Norton's realtime protection?

i have tried all all those things and yup firefox had th exact problem

If Firefox shows the same error even after a fresh install, it must be a bug in the encoding.  You are on a Mac, are you?  Perhaps Firefox implements code differently on Windows and Macs.

lol, someone's going to say this, so it might as well be me... Have you tried... not running norton?

btw, what speed is your internet?  How old is the install of your operating system, and is it full of crap. 

totally agree. norton is bad.

how old is your computer?

alrighty my computer is 2 years old, average dual 1.6 ghz, 2 gbs

my internet speed is 125 kbs on average and im using windows vista basic

my computer crashed 2 months ago, so i think its fairly clean of crap

i will try not using norton though, its just i have a 90 day trial that i want to use to the fullest, but ill turn it off to see if it does the trick

thanks for taking th time to post a little advice

how do i reinstall  my browser, its about the only thing i have not tried. i turned off norton and it didnt change a thing ><