Sorry to hear that, unfortunately i can`t help. Maybe you played a master hacker :). Hope they will fix the problem for you.
Bug twice today
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Hi Max! I hope that this issue has been cleared. If it has not, please message me for support or send in a ticket here:
https://support.chess.com/customer/portal/emails/new
Sorry about the lost games.
In live chess today, twice, the computer played a move for me that I didn't play at all. Like I played Bg3 and the computer just put my bishop back where it was and then after a while played Bd7 instead. I lost two games like that. I guess this is something wrong with my system. Any ideas? Did anything like that happen to anyone else?