I was playing a game today, and I was about to force queen promotion in the endgame, and suddenly my opponent disconnected. I silently frowned and waited for the time to kick him out. But I waited, and waited, and waited until all the time ran out. Down to 0:00.0. But nothing happened! I tried refreshing a few times, closing the browser and coming back, and even offered a draw to see if the game crashed or something. So I decided to log out, and came back in 5 seconds, and it counted it as a loss for me. Is this a bug, or what? If this is some sort of really rare bug, I guess I could just deal with it, but I find I don't want this to be a regularly occurring point loser.

Do you have a link to 'frown noises' ?

It was a typo-mix between 'silently fumed' and 'frowned'. But the noises I make when I frown are not the issue here.

Pardon me. I seem to have been distracted by the "noises".

When I frown Sour Times by Portishead plays.  I got nobody on my side, and surely that ain't right....

Your computer lags NEVER LEAVE THE GAME UNTIL YOU HAVE GOTTEN YOUR RATING POINTS

My connection was fine and not laggy at all, and I waited for half an hour. The draw offer message also appeared with no wait for lag.

You could just forget about it and go on with your life.  Although your rating on paper changed a little bit, the actual rating inside your brain hasn't changed, so the next game against a same-level player should be easier to win, and then you go right back up.  And if the guy was really cheating, he'll get caught eventually...

I don't care. I've already made up the lost points, and I'm not demanding a ban on the guy and a 1000% refund of my rating lost. I just wanted to report a bug that seemed a little shady, and I couldn't find in the help section. Besides, there was that one time that I was one or two moves away from being mated, and my opponent DC'd and lost...hehe.

1000% of your rating lost?

It happened to me on Yahoo Chess and my opponent had a suspicious history, too. It never happened here (so far). You may want to challenge him again.

What are you asking? Read my sentence again. I said I'm not demanding for a full 10 refunds based on what I lost.

This happened to me once before.  You just have to remember that these are computers, one little wire, no thicker than a strand of hair is charged with the task of delivering your game from your computer to the other side of the world, in SECONDS.  If a circuit breaks, it happens.  Nothing's perfect, not you, not me. 

PS- I can understand your frustration with people not answering your question.  It seems to be a common theme amongst forum posts on this site.

i kinda meant"why on earth do you need 10x for the points you lost?"

Read it once again. For the third time, I said I'm not asking for 10x the points I lost.

Okay, so this just happened to me too just now. I still haven't disconnected from the game, so I can't give you a link, since the game hasn't showed up in my archive yet. Should I just keep the connection open indefinitely until the issue can be resolved?

I don't really know. Did the person leave the game instead of resigning like my opponent did? I would probably keep the connection open for an hour or so or more until someone gets to you.

He just stopped moving, which I guess means that he just left. I didn't get any message about him resigning or abandoning the game. It's the second time this has happened within a week's time, but the first time registered as a loss on time.

I'm guessing this is some kind of bug that some people have learned to exploit...

my guess is that for one reason or another you have lost connection to the live server. and maybe refreshing the page would restablish that connection. but im not really sure.

That can't be it: I opened another connection to live chess while the previous one was still active, and the previous one got a message saying "another connection detected" or something, and it shut itself down. So the connection was definitely active the whole time.

Anyway, I left the connection open overnight, and it eventually registered as a win on time for me before I got the message "you were idle for 1 hour and were logged off". I guess he let himself go idle first and his hour ran out before mine did. But it's good to know that waiting for an hour fixes it - it's just that you can't play live games in the interim.